Housekeeping Inspector
Karuk Tribe
Description
- Supervise and inspect the daily cleaning and maintenance of guest rooms, public areas, and back-of-house facilities, ensuring all housekeeping standards are met and maintained.
- Conduct detailed room inspections, ensuring cleanliness, maintenance, and adherence to hotel standards for guest satisfaction.
- Provide training and guidance to housekeeping staff, ensuring proper cleaning techniques, safety procedures, and the efficient use of cleaning equipment and supplies.
- Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and reporting any shortages or issues to the housekeeping management team.
- Address and resolve any cleanliness or maintenance concerns promptly, ensuring quick turnaround times and guest satisfaction.
- Collaborate with other departments, such as maintenance and front desk, to ensure rooms and public areas are ready for guests, meeting their expectations for cleanliness and comfort.
- Ensure all guest rooms are fully prepared, including replenishing linens, toiletries, and amenities as needed.
- Maintain effective communication with the housekeeping management team, providing updates on room statuses, staff performance, and any challenges encountered during inspections.
- Assist with scheduling and organizing housekeeping staff to ensure efficient coverage of all areas.
- Uphold safety and sanitation standards, ensuring that cleaning agents and tools are used appropriately and safely.
- Respond to guest feedback regarding room cleanliness and ensure that any concerns are addressed promptly and effectively.
- Perform additional duties or assist with projects as needed, including supporting housekeeping operations during peak periods or staffing shortages.
- Perform all duties of a Guest Room Attendant (GRA) as needed.
- Assign and prioritize daily cleaning schedules to optimize guest satisfaction.
- Monitor and manage daily housekeeping tasks and required documentation.
- Lead daily team meetings to communicate updates and expectations.
- Maintain real-time knowledge of room availability for current and future dates.
- Perform other job-related duties as assigned while maintaining professionalism and prioritizing tasks effectively.
- The noise level in the work environment is usually loud.
- Must be available to work in a smoke-filled environment.
- Must be able to work all shifts, weekends, and holidays.
- Continuously stands, and walks,
- Frequently bends/stoops, climbs, reaches above and below, kneels, and squats.
- Occasionally crawls.
- Continuously lifts/carries, pushes/pulls up to ten (10) pounds.
- Frequently lifts/carries, pushes/pulls up to fifty (50) pounds.
- Occasionally pushes/pulls up to seventy-five (75) pounds.
- While preforming the duties of this job, the team member is frequently exposed to toxic or caustic chemicals.
- This position holds the authority to make business-level decisions related to team performance and workflow but does not manage direct reports.
- Must be at least 21 years of age
- High School diploma or GED (required).
- Minimum one-year experience in a high-volume hotel environment.
- Should have a good working knowledge of chemicals, carpet & floor care and maintenance equipment relating to Housekeeping.
- Should have an extensive knowledge of all job duties performed by guest room attendants.
- Should have proper phone etiquette and strong communication skills.
- Experience in customer service and knowledge of telephone equipment and its operation.
- Demonstrate excellent interpersonal, problem solving, and customer service skills.
- Must possess reasonable ability to communicate in English.
- Highly self-motivated and directed.
- Strong verbal and written communications skills.
- Must provide high quality customer service and hospitality in the execution of tasks and responsibilities by ensuring a consistent, professional, courteous, friendly efficient service.
- Proven analytical, evaluative, and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Extensive experience working in a team-oriented, collaborative environment.
- Willing to participate in training as recommended or required.
- Must be found suitable to have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
- Must have employment eligibility in the U.S.
- Must adhere to confidentiality policy.
- Must successfully pass a drug screening test and criminal background check.
Vacancy posted 2 days ago
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