Silencer Technical Product Specialist

Technical Product Specialist

Join one of the fastest growing companies in America, recently recognized, for the third year in a row, as an Inc. 5000 award-winning company. Silencer Central is passionate about the compliancy, knowledge and community education in firearm sound suppression and making silencer buying simple since 2005. At Silencer Central, we believe in being customer-oriented, getting stuff done, and expecting excellence in everything we do. These core values drive the work and passion of our team members, and they unite our business and customers.

The Technical Product Specialist (TPS) is a customer-focused role that blends technical expertise with needs-based sales. TPS team members engage with customers primarily over the phone, but also in person when needed, to guide product decisions, answer technical and product support inquiries, and recommend suppressors, accessories, and services that best fit their needs. This role emphasizes consultative sellinghelping customers make confident purchase decisions while building trust through knowledge, clear communication, and outstanding service.

If you have a strong sales and technical aptitude, a passion for firearms, and a dedication to providing exceptional customer service, we'd love to have you on our team.

Job Responsibilities & Essential Functions

• Customer Engagement through Sales and Service: Take inbound sales and technical calls, actively listening to understand customer needs. Provide tailored product recommendations that solve customer problems and align with their intended use. Guide customers through suppressor selection, accessories, and services with a consultative, needs-based approach. Meet or exceed sales targets while maintaining a customer-first mindset. Identify cross-sell and upsell opportunities that enhance customer experience and satisfaction.
• Technical Product Support Provide expert advice on suppressor specifications, compatibility, and performance. Support customers with technical aspects of installation, use, and maintenance. Communicate complex technical information clearly and confidently, positioning Silencer Central as the trusted expert. Address Barrel Threading Inquiries: Answer questions related to barrel threading services, including compatibility and technical specifications. Offer guidance on barrel threading options based on customer firearm specifications and needs. Coordinate with the barrel threading service team to ensure accurate and timely service. Process Warranty Claims: Manage and process warranty claims, ensuring a smooth experience for the customer. Evaluate warranty issues to determine eligibility and appropriate resolution. Work with the warranty service team to facilitate repairs, replacements, or other solutions.
• Product knowledge and Collaboration: Stay up to date on Silencer Central's product lineup and industry advancements. Share customer feedback with product development teams to improve offerings. Collaborate with peers to ensure consistent communication and support.

Job Requirements & Qualifications

Education and Experience: High school diploma or equivalent required (technical degree/certification preferred); 2+ years in a sales role, preferably within the firearms industry, with proven ability to meet or exceed targets. Technical Knowledge: Strong knowledge of firearms, suppressors, and accessories required; barrel threading experience a plus. Proficient with ERP/CRM systems and technical and sales support tools. Work Habits: Consistent attendance, punctuality, and reliability; able to organize prioritize, and manage multiple priorities in a fast paced environment Communication and collaboration: Excellent interpersonal, written, and verbal communication skills; able to work independently while contributing to team, departmental, and corporate goals. Problem Solving and Critical Thinking: Strong attention to detail; able to use logic and reasoning to evaluate alternatives, make sound decisions, and identify improvements for self, team, and operations.

Compensation and Benefits: Starting pay is $23.00 and will vary based on experience and relevant skills/knowledge. Silencer Central offers a competitive total compensation package that includes: Profit Sharing and Incentive Bonus PTO Company Paid Holidays Health insurance: Copayment Plus Plan or High Deductible Health Plan with HSA Dental insurance Vision insurance LTD and STD insurance Company Paid Life Insurance EAP Colonial Life 401(k) with company match Employee Discount Program