Customer Experience Operations Manager
Virtual Vocations Inc
Seeking a full-time remote Customer Experience Operations Manager, this role will manage the operational design of the customer lifecycle, leverage AI and automation to enhance workflows, and serve as the subject matter expert for CX systems while driving cross-functional initiatives and mentoring colleagues. Key responsibilities Own the operational design of the customer lifecycle journey, ensuring processes and systems are effective and scalable Utilize AI to streamline workflows and evaluate its integration within customer experience processes Build operational reporting and dashboards to provide actionable insights for Customer Success, Services, and Renewals teams Required qualifications 5+ years of experience in Customer Experience Operations or related fields Hands-on experience administering a customer success platform, including building workflows and configuring health scores Demonstrated ability to utilize AI for workflow efficiency in a production environment Experience with Salesforce and its application in customer experience workflows Strong analytical skills with a proven track record of driving cross-functional initiatives to measurable outcomes
Vacancy posted 1 day ago
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