Lead e-Billing Specialist

Legal Billing Specialist (Lead e‑Billing Specialist) Benesch – Cleveland Office – Hybrid – Remote flexibility. Who We Are At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees – Benesch’s #1 asset. Committed to providing the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our firm continues to earn placement on Chicago and Cleveland’s Top Workplaces list, along with Cleveland’s NorthCoast 99 Top Workplaces rankings, and advances on the AmLaw 150 list, placing us among the top 150 law firms in the country. Working with Us We are one of the fastest growing firms in the nation and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing firm, we invite you to apply to join our team. To hear from some of our team, visit Position Summary Do you have 5 or more years of e‑Billing experience in a law firm? Are you looking for a position that will allow you to utiliize your experience to help a team grow and provide mentorship and direction to others? Then you may be interested in our Lead e‑Billing Specialist opportunity. This role is perfect for a natural problem solver with a background in legal e‑billing who is detail‑oriented and desires a strong sense of accomplishment at the end of the day. Join Benesch and play a pivotal role in shaping the financial success of our organization. Essential Functions Provides daily direction and task prioritization for e‑Billing team members. Assigns work based on urgency, deadlines, and department workload. Oversees invoice submissions across multiple e‑Billing platforms (BillBlast, Legal Tracker, TyMetrix360, CounselLink, Brightflag, Collaborati, etc.). Ensures invoice compliance with Outside Counsel Guidelines (OCGs), rate arrangements, client–specific restrictions, and vendor onboarding protocols. Manages client billing exceptions, rejections, and appeals; serve as primary escalation point for client or internal billing issues. Monitors key metrics such as submission cycle times, rejection rates, appeal outcomes, budget status, and accruals. Trains and mentors e‑Billing team members on platform functionality, compliance rules, and firm standards. Maintains and enforces standardized e‑Billing workflows and documentation. Develops and maintains internal SOPs and site‑specific billing process documentation. Coordinates with Client Value team to implement approved rates, AFAs, and billing structures. Identifies workflow inefficiencies and partner with e‑Billing Supervisor to implement continuous improvement initiatives. Serves as subject matter expert on e‑Billing platforms, including LEDES formats, manual file handling, and billing software configuration. Communicates professionally with attorneys, clients, and internal departments to resolve issues and support accurate billing. Performs other duties as assigned. Qualifications The Lead e‑Billing Specialist must have a minimum of five years of law firm e‑Billing experience. Experience with multiple e‑Billing platforms, including Legal Tracker, CounselLink, TyMetrix360, and similar systems. Strong knowledge of LEDES billing formats, UTBMS codes, and OCG compliance. Aderant and BillBlast experience strongly preferred. Prior leadership or team oversight experience required. Experience training others and developing or maintaining process documentation preferred. Effective communication and critical thinking skills. Ability to manage deadlines, prioritize competing demands, and maintain accuracy under pressure. Proficiency in Excel, Word, and billing software platforms. Flexibility to work overtime as needed. Salary range: $78,000 to $95,000 per year. Equal Opportunity Employment Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Applicants who require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at View phone number on click.appcast.io or email Christine Watson at View email address on click.appcast.io. #J-18808-Ljbffr