Program Manager -Observability Architecture and Migration

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we’re looking for passionate people to join our mission. If you’re ready to help the world’s best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Join our team as a Project Manager, where you will be instrumental in the successful delivery of complex Observability implementation projects for our customers. You will own the entire project lifecycle, from initiation and planning through execution, monitoring, and closure. This role is critical to translating the promise of our intelligent platform into tangible, realized business value for our customers. In this role, you will be the single point of contact responsible for driving project discipline and velocity. You will ensure that every customer implementation—whether delivered directly by New Relic resources or through a partner—is completed on time, within scope, and results in true customer success and adoption of the New Relic platform. You will be the guardian of project delivery excellence. What you’ll do Lead Project Delivery: Plan, execute, and finalize highly technical Observability implementation projects according to strict deadlines and within budget. You will drive outcomes that ensure the customer achieves their desired technical and business goals. Scope & Risk Management: Define clear project scope, goals, and deliverables in collaboration with sales and technical teams. Proactively identify and manage project risks, issues, and dependencies, devising effective mitigation and contingency plans. Stakeholder Communication: Act as the primary communication bridge for all project stakeholders, including customers, Account Executives, Technical Success Managers, and engineering teams. You will provide transparent, regular updates on project status, financials, and milestones. Team and Resource Coordination: Coordinate internal and external technical resources (e.g., Solution Consultants, Engineers, Partner resources) to ensure effective resource allocation and task execution across all phases of the project. Commercial & Financial Oversight: Oversee the commercial aspects of the project, including monitoring project budget burn-rate, managing Statements of Work (SoW), tracking resource time & expenses, and ensuring timely invoicing based on project milestones. This role requires Project Management Experience: You have a minimum of 5 years of experience as a Project Manager in the IT services or enterprise software industry, with a proven track record of managing technical implementation projects successfully. Observability Market Knowledge: Experience within the Observability, APM, or related Cloud Infrastructure/DevOps market is highly desirable. You understand the technical landscape and the value proposition of monitoring solutions. Certification: A recognized project management certification (e.g., PMP, PRINCE2, or equivalent) is preferred. Technical Acumen: You possess strong technical awareness to comprehend implementation complexity, integration challenges, and deployment methodologies. You can effectively translate high-level business requirements into detailed, actionable project plans. Please note that visa sponsorship is not available for this position. LI-MM4 #LI-Remote The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $110,000—$137,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us — including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to View email address on click.appcast.io. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. 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