Client Service Supervisor

Client Service SupervisorWe are seeking a highly experienced Client Service Professional to join our leadership team as weekend Client Service Supervisor. Under direction from the Client Service Manager, the Client Service Supervisor performs a wide range of administrative activities related to quality patient care and excellent client service, finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations. Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.Skills and QualificationsExcellent knowledge of client service and communication center operations.Strong organizational skills.Strong client relations and interpersonal skills.Intermediate to expert computer skills.Excellent oral and written communication skills.Strong supervisory skills.Self-starter and team player.Strong client service background.Ability to lift up to 40 pounds.2 years of supervisory experience preferred.2 years of experience in the veterinary field preferred.Job ResponsibilitiesResponsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.Assist Client Service Manager with day to day operations.Resolve informal client complaints, maintain and report on these issues to the Client Service Manager.Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Client Service Manager.Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.Coach employees and direct reports.Assist in the development and delivery of employee evaluations for the front desk with Client Service Manager.Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.Handle communication of financial information to clients and doctors.Act as a liaison between front office and other department supervisors.We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! This position pays $22-26 per hour based on level of experience. Please submit applications be August 31st.