Customer Success & Wine Content Associate

Job Description

Position Summary:

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We are seeking a motivated and detail-oriented Customer Success & Wine Content Associate to support both customer service and marketing operations.

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This role combines day-to-day customer support, order and shipping coordination, and wine-focused content writing. The ideal candidate has a passion for fine wine, strong communication skills, and the ability to manage multiple administrative and customer-facing tasks efficiently and professionally.

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For someone looking to build a career in the fine wine industry, this role offers a strong foundation and opportunity for growth.

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Key Responsibilities

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• Manage and support day-to-day customer service operations, including order processing, address validation, and shipping coordination.
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• Provide professional and responsive customer service via phone and email communications.
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• Write and edit wine-focused content for email campaigns, product pages, website content, and other marketing initiatives.
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• Develop and apply wine knowledge to confidently assist customers and support sales activities.
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• Contribute to a productive team environment by fostering cooperation and organization across departments.
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• Support updating wine ratings and product data in Fishbowl (Inventory Management System).
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Qualifications:

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• Minimum 2 years of experience in customer service, retail management, or office administration.
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• 2+ years of professional content writing, copywriting, or related writing experience.
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• Strong organizational and multitasking skills with attention to detail.
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• Excellent written and verbal communication abilities.
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• Proficiency in Microsoft Office, CRM systems, databases, and inventory software (Fishbowl and HubSpot experience is a plus).
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• Experience in ecommerce or fulfillment operations preferred.
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• Passionate about wine, with WSET or similar certification considered an advantage.
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Compensation and Benefits

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• $26-31/hour + Discretionary Semi annual Bonus of up to 20%.
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• 8 Paid Holidays, plus 2 Floating Holidays (Effective Immediately).
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• 10 days Personal Time Off (PTO), accrued semi-monthly, no waiting period.
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• Health Insurance, Vision & Dental Insurance, (effective after 30-day waiting period).
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Conclusion:

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We are looking for someone who brings professionalism, kindness, curiosity, and a growth mindset to the role. The ideal candidate is a collaborative team player who is eager to develop their knowledge of fine wine and contribute across both customer success and marketing.

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***Passing Drug Screening and Background Check is Required***