Branch Manager - Rapides Parish

Job Title: Branch Manager FLSA Status: Exempt Summary The Branch Manager oversees the operations of a Southern Heritage Bank branch, ensuring compliance, staff development, customer satisfaction, and business growth. Duties may be performed personally or through subordinate supervisors. Supervise daily branch operations, including vault, drawer, and ATM balancing; teller and customer service activities; and assisting with customer transactions. Approve customer and bank transactions within authority limits. Conduct pre-audits to mitigate operational risk and ensure compliance. Maintain knowledge of all deposits, business, and consumer loan products. Manage teller and vault cash levels; order coin and currency as needed. Ensure branch facility maintenance, security compliance, and successful audits. Hire, train, coach, and develop staff; facilitate meetings; maintain schedules. Prepare disciplinary notices and performance evaluations. Develop customer relationships and grow branch business through marketing initiatives. Maintain positive public relations and participate in community service initiatives. Address and resolve customer concerns promptly and professionally. Maintain confidentiality of sensitive information and support team workflow. Comply with all company policies, procedures, and regulations. Supervisory Responsibilities Directly supervise up to 6 supervisory employees and indirectly 25 non-supervisory staff. Responsibilities include hiring, training, assigning work, evaluating performance, addressing complaints, and resolving problems. Qualifications Education & Experience: Associate degree or equivalent from a two-year college or technical school; or six months to one‑year related experience; or equivalent combination of education and experience. Strong analytical, problem‑solving, and decision‑making skills. Excellent customer service, communication, and team leadership abilities. Proficient in Microsoft Office, including Excel and Word. Knowledge of banking products, regulations, and operational procedures. Ability to plan, organize, and manage projects and staff effectively. Strong ethical standards, adaptability, and continuous learning mindset. Language & Reasoning Ability to read, interpret, and analyze financial, technical, and legal documents. Ability to present information clearly to management, public groups, and boards. Solve practical problems with limited standardization. Physical Demands & Work Environment Regularly required to sit, use hands, reach, talk, or hear; frequently stand and walk; occasionally climb, stoop, kneel, crouch, or crawl. Lift/move up to 10 lbs. regularly, up to 25 lbs. frequently, and up to 50 lbs. occasionally. Vision abilities include close and distance vision. Work performed in a standard office environment with reasonable accommodation as needed. #J-18808-Ljbffr Shbnet