Entry-Level Phlebotomist

Entry Phlebotomist

Hours: Mon - Fri 6:00AM - 3:00PM W/ Rotational Saturdays 6:00AM - 12:30PM Duration: 6+ months Location: Fort Myers FL 33901 This is primarily a Lobby Greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for their labs to be run - Will fill in for breaks and cover for staffing shortages

Job Description:

• The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner.
• The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information.
• The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.

Job Requirements:

• Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet
• Be willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered
• To perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED - this is critical to the heart of the role

Required Education:

• High school diploma or equivalent REQUIRED - no exceptions
• Phlebotomy experience is required, even if just an intern/externship to learn the basics

Work Experience:

• Minimum of 1-2 years of client facing customer service REQUIRED (Retail, Home Health Aide, etc).
• Some Phlebotomy experience is REQUIRED
• Keyboard/data entry experience a must.

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