Hospitality Manager

$28 per hour

Autumn Lake Healthcare at Memorial Bridge

Hospitality Manager

At our organization, hospitality is not an event calendar or a front desk position. It’s about restoring dignity, building relationships, solving problems, and creating experiences that help people feel like themselves again during one of the most challenging times in their lives.

We’re looking for a Hospitality Manager who can turn a healthcare stay into a truly memorable experience through compassion, creativity, and genuine human connection.

If you’re someone who loves helping people, thinking outside the box, and creating moments that matter, we want to meet you.

What You’ll Do

Welcome new guests and families through personalized admissions and room orientations
Build meaningful relationships through daily rounding and companionship
Create custom experiences tailored to each guest’s personality, interests, goals, and life story
Help restore dignity, independence, confidence, and a sense of normalcy during recovery
Coordinate unique “white glove” moments that guests and families never forget
Anticipate needs and proactively resolve concerns before they become complaints
Work closely with nursing, admissions, therapy, dietary, and leadership teams
Support guests throughout their recovery journey from admission through discharge
Conduct post-discharge follow-up calls to ensure continued satisfaction and success at home
Document guest interactions, service recovery efforts, and memorable experiences
Help generate positive reviews through exceptional service and genuine relationships

What Makes This Role Different?

One day you might be helping a guest reconnect with a favorite hobby.

The next day you might be organizing a surprise celebration for a recovery milestone.

You could be helping a family navigate a difficult transition, arranging a personalized comfort item, coordinating a meaningful life experience, or simply sitting with someone who needs companionship and encouragement.

No two days are the same.

Our Hospitality Managers are empowered to create custom experiences that go far beyond expectations.

What We’re Looking For

Natural people person with a positive attitude
Strong communication and relationship-building skills
Hospitality, hotel, healthcare, customer service, concierge, activities, or guest relations experience preferred
Creative thinker who enjoys making someone’s day better
Strong problem-solving abilities
Organized and able to manage multiple priorities
Comfortable working weekends
Someone who believes small acts of kindness can make a big impact

Why Join Us?

$28 per hour
Part-time schedule (20 hours per week)
Leadership development and mentorship
Career growth opportunities within a rapidly growing organization
Opportunity to make a real difference in people’s lives every day
A culture that values creativity, compassion, and service excellence

More Than Hospitality

We don’t just serve guests.

We advocate for them.

We celebrate them.

We listen to them.

We help them maintain their dignity.

We create personalized experiences that remind people they are more than a diagnosis, a room number, or a patient.

If that sounds like the kind of work that inspires you, we’d love to hear from you.

Apply today and help us redefine hospitality in healthcare.

Apply

Vacancy posted 4 days ago

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