Desktop Support Technician I

Job Description

Job Description

Job Role: Full-time contract onsite

About The Role: We're looking for a detail‐oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you'll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast‐paced depot environment. If you enjoy hands‐on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career.

• Maintain accurate inventory of laptops, desktops, peripherals, and accessories
• Track hardware through receiving, staging, deployment, return, repair, and retirement
• Update asset records in inventory and ticketing systems

Imaging & Device Preparation

• Perform imaging of client hardware using standardized deployment tools for Windows and Apple devices.
• Configure, test, and validate devices prior to shipment
• Ensure all equipment meets quality and compliance standards

Shipping & Receiving

• Receive incoming hardware shipments and verify contents
• Package and ship devices to end users or field locations
• Maintain proper documentation, labeling, and tracking

Technical Support & Break/Fix

• Diagnose and repair basic hardware issues on Windows/Apple Devices.
• Troubleshoot printers and peripheral device failures
• Assist with basic network connectivity and wireless troubleshooting
• Support virus detection and removal using approved tools

Job Requirements:

What You Need To Succeed

• 1-2+ years of corporate desk‐side, depot, or hardware support experience
• Experience troubleshooting and replacing components on Windows/Apple devices.
• Familiarity with Windows 10 and Windows 11 and Apple environments
• Basic experience with Active Directory (lookups, password resets, device checks)
• Knowledge of Microsoft Office 365, Outlook, and OWA
• Ability to troubleshoot wireless and basic network connectivity issues
• Strong customer service and communication skills
• Experience with VPN, basic printer hardware support, and tools such as
• • Symantec Endpoint Protection
  • BitLocker
  • SCCM
  • RDP

AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.
About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.
Our Services:
· IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.
· Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.
· Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.

Company Description

AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.\r\n About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.\r\n Our Services:\r\n· IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.\r\n· Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.\r\n· Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.