Patient Care Coordinator & Medical Assistant

Patient Care Coordinator & Medical Assistant

Hot Job

Palm Harbor, FL 34683

Overview

Salary Range $19.00 - $21.00 Hourly Position Type Full Time

Position Overview

This is a unique growth opportunity for an individual who is passionate about aesthetics, patient care, and professional development. The position will initially focus on Patient Care Coordinator (PCC) responsibilities, serving as the first point of contact for patients and helping create an exceptional patient experience. As practice needs evolve, the role is expected to transition into a Medical Assistant position in the Fall, providing the opportunity to expand clinical knowledge and take on direct patient care responsibilities.

The ideal candidate enjoys both the administrative and clinical aspects of aesthetic medicine and is excited to grow within a fast-paced, patient-focused environment.

Phase 1: Patient Care Coordinator (PCC)

As a Patient Care Coordinator, you will be the face of the practice and play a critical role in guiding patients through their aesthetic and wellness journey. Through exceptional communication, relationship-building, and organizational skills, you will help patients feel confident, comfortable, and supported while driving practice growth through patient engagement and education.

The ideal candidate has a patient-focused mindset and a genuine passion for delivering exceptional customer service and creating positive patient experiences. They are highly adaptable, self-motivated, professional, and thrive in a fast-paced environment where building relationships and helping patients achieve their goals is the top priority.

Key Responsibilities

Patient Experience & Relationship Building

• Ensure patients receive an exceptional experience from their initial inquiry through treatment completion and follow-up.
• Establish trust and maintain long-term patient relationships through consistent communication, follow-up, and personalized service.
• Handle sensitive patient situations with professionalism, discretion, empathy, and sound judgment while maintaining patient satisfaction.
• Maintain a professional appearance, positive attitude, and proactive approach to delivering outstanding patient care.

Patient Education & Sales Support

• Confidently educate patients on treatment options, memberships, promotions, financing opportunities, retail products, and practice offerings.
• Provide value-driven recommendations that align patient goals with appropriate treatments and services.
• Identify opportunities to enhance patient outcomes and patient value through thoughtful consultation and education.
• Support practice growth by converting inquiries and consultations into booked appointments and completed treatments.

Lead Management & Practice Growth

• Manage and respond to inbound leads in a timely manner, ensuring a seamless first point of contact.
• Conduct proactive outreach and follow-up to improve patient engagement, retention, and conversion.
• Maintain accurate lead, consultation, and patient pipeline information within CRM and practice management systems.
• Meet or exceed individual and team performance goals and key performance indicators (KPIs).

Operations & Team Collaboration

• Coordinate appointments, consultations, and provider schedules to maximize efficiency and patient satisfaction.
• Demonstrate strong problem-solving, critical thinking, and decision-making skills when addressing patient concerns and operational challenges.
• Adapt quickly to changing priorities, workflows, and business needs while maintaining a high level of performance.
• Learn and implement new systems, procedures, technologies, services, and best practices.
• Work independently while collaborating effectively with providers and team members to support practice goals.
• Maintain patient confidentiality and ensure compliance with HIPAA regulations and company policies.

Phase 2: Medical Assistant

As the role transitions into a Medical Assistant position, responsibilities will expand to include direct clinical support for Nurse Practitioners and Physician Assistants while helping deliver exceptional aesthetic care and patient experiences.

The Medical Assistant serves as an integral member of the clinical team by preparing patients for treatment, assisting providers, maintaining accurate documentation, and ensuring treatment areas are fully prepared and stocked. The ideal candidate remains patient-focused, adaptable, detail-oriented, and committed to delivering a superior patient experience throughout every stage of care.

Key Responsibilities

Patient Care & Clinical Support

• Prepare treatment rooms, equipment, and supplies for aesthetic and wellness procedures.
• Room patients and collect intake information, photographs, vital signs, and treatment documentation.
• Apply topical numbing agents as directed and assist providers during aesthetic procedures and treatments.
• Administer intramuscular (IM) and subcutaneous (SQ) injections in accordance with training, protocols, and scope of practice.
• Serve as a wellness coach for GLP-1 weight loss patients by providing education, accountability, support, and ongoing follow-up throughout their treatment journey.
• Educate patients on treatment expectations, medication administration, lifestyle modifications, nutrition recommendations, pre-treatment preparation, post-treatment instructions, and follow-up care.
• Monitor patient progress and communicate patient concerns, treatment outcomes, and opportunities for intervention to providers.
• Respond professionally to patient inquiries, phone calls, and electronic communications.
• Ensure all required patient forms and documentation are completed accurately.
• Support patient comfort and create a positive, welcoming treatment experience at every interaction.

Patient Experience

• Deliver exceptional customer service while creating a welcoming, supportive, and comfortable environment for patients.
• Build trust and rapport with patients through compassionate care and effective communication.
• Handle sensitive situations with professionalism, empathy, and discretion while maintaining patient confidence and satisfaction.
• Anticipate patient needs and proactively support providers to create a seamless treatment experience.

Documentation, Compliance & Quality

• Maintain accurate and thorough patient charting and medical records.
• Protect patient confidentiality and comply with HIPAA, OSHA, and company policies.
• Maintain knowledge of medical terminology, aesthetic procedures, products, and services.
• Exercise sound judgment and attention to detail while supporting patient safety and clinical excellence.

Operations & Team Collaboration

• Assist with inventory management and ordering of medical supplies.
• Maintain cleanliness, organization, and readiness of treatment rooms and clinical areas.
• Adapt to changing clinic priorities and workflows while maintaining efficiency and professionalism.
• Demonstrate a willingness to learn new treatments, technologies, procedures, and services.
• Work independently while collaborating effectively with providers, PCCs, and team members.
• Remain dependable, punctual, flexible, and committed to achieving individual and team goals.
• Perform additional duties and special projects as assigned.

Qualifications

Requirements & Qualifications

Education & Experience

• High school diploma or equivalent required.
• Previous experience in aesthetics, plastic surgery, cosmetic dermatology, wellness, or healthcare preferred.
• Experience discussing treatment plans, memberships, financing options, and retail products is strongly preferred.
• Strong business acumen with excellent organizational and time-management skills.

Professional Skills

• Exceptional communication, interpersonal, and relationship-building skills.
• Proven ability to establish trust and maintain long-term patient relationships.
• Strong problem-solving, critical thinking, and decision-making abilities.
• Ability to assess situations, anticipate patient needs, and implement effective solutions.
• Demonstrated ability to manage confidential information and maintain HIPAA compliance.
• Ability to work independently while collaborating effectively within a team environment.
• Adaptable and able to manage changing priorities in a fast-paced environment.
• Willingness to learn and implement new systems, technologies, services, and procedures.

Personal Attributes

• Patient-focused mindset with a passion for delivering exceptional customer service and creating positive patient experiences.
• Dependable, punctual, self-motivated, and results-driven.
• Professional appearance and positive attitude.
• High level of discretion,