Service Coordinator

Job Description

Job Description

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location.

“A Day in the Life”

As a Service Coordinator based in Richland, WA, you play a critical role in connecting customer needs with efficient, high quality service delivery, serving as the central point of contact for service requests and support. This role is part of the Inventory Center team and supports service operations across the region. You will manage incoming calls related to operating instructions and service needs, coordinate work orders, and schedule the dispatch of in-house service technicians. You will also recommend the use of external contractors when appropriate to meet customer needs.

In this role, you will interact with customers and internal teams across the organization, requiring strong communication and coordination skills. Success in this position comes from being highly organized and detail oriented, with the ability to manage multiple priorities in a fast paced environment. A strong sense of adaptability, flexibility, and a solutions focused approach is essential, along with a commitment to delivering responsive, high quality service that supports both customer satisfaction and operational success.

“What You’ll Do”

• Answer incoming customer calls and professionally gather service requirements to coordinate and schedule technician visits
• Prioritize and assess time-sensitive requests to ensure timely, responsive, and high-quality service delivery
• Generate and maintain technician schedules to support efficient service operations
• Provide initial troubleshooting support over the phone and offer clear, helpful guidance and resources to customers
• Quickly identify customer needs, develop an understanding of equipment and technical requirements to effectively assist customers, and collaborate with internal teams to address root causes and improve overall service outcomes
• Manage multiple active service requests simultaneously while maintaining strong attention to detail in a fast-paced environment
• Review service details and determine appropriate customer charges in accordance with scope and service agreements
• Provide administrative and coordination support to the service department
• Support regional service operations to ensure consistent, timely, and effective service delivery
• Identify opportunities to support ongoing process improvements and team efficiency
• Conduct safety audits and maintain safety training documentation as needed
• Perform other duties as assigned

“Must Haves”

• Administrative or service coordination experience
• Excellent organizational and customer service skills
• Proven ability to manage multiple priorities and multitask effectively
• Strong verbal and written communication skills, with the ability to provide clear problem resolution in a fast-paced environment
• Ability to remain composed and responsive during high-volume or time-sensitive situations
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

“Nice to Haves”

• Microsoft Office certification is a plus
• Bilingual (Spanish – reading, writing, and speaking) is preferred
• Familiarity with customer management and service coordination tools; exposure to additional technologies such as AI is a plus

“Perks”

• It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!
• We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!
• We all need to rest and recharge that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays!
• We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• 401(k) Retirement Plan with Company Match.
• Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.
• We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!

Flexibility & Evolving Responsibilities

This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs—sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success.

Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility.

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