Customer Supply Chain Manager

Customer Supply Chain Manager Posted Date: Jun 7, 2026 Requisition Number: 127630 Job Location: Hershey PA, Bentonville AR, or Nashville TN (On-site) Summary Manage key supply chain activities with a focus on delivering measurable results and interaction with key supply chain decision makers for assigned customers. Align supply chain tactical and strategic imperatives. Define short and long-term supply chain vision and implement strategies to both achieve that vision and constantly refine it based on changing customer requirements, business conditions, new technology, etc.. Responsibilities Leadership: Lead supply chain resource in working with multi-function internal and external teams to provide timely replenishment and planning actions and insights for all promotions, seasons, and planogram changes. This role includes leadership of a strategic growth customer for the company. Specific activities include the communication of promotion items and quantities with proper lead time, creating and execution of seasonal push-pull strategies for everyday items, and forecasting and management of new and deleted items. Supply Chain Efficiencies: Develop systematic processes and exception based tools to deliver reliable logistics and execution results as measured by fill rates, on time delivery, inventory levels, service levels to retail partners, and waste for assigned customers. Formulate and execute special warehousing, transportation, and packaging initiatives as needed based on company directives Strategic Initiatives: Act as a peer leader on the CSC team, to develop, lead and implement initiatives to adapt to and drive the business forward (new processes, continuous improvement, change management, etc). Sales Team Support: Supply chain lead responsible to enable strategic customer sales growth target. Where appropriate, utilize retail data and insights to drive incremental sales, including on shelf availability, promotion and seasonal execution, and new item launches. Through detailed understanding of customer forecasts and distribution network configuration and practices, assist Sales and Category Strategy and Insights to promote proper volume allocation and timing of inventory Project Leadership: Represent The Hershey Company on all relevant special projects and customer initiatives. Through customer interaction and regular benchmarking, develop and maintain a focus on customer’s strategic direction in order to educate and prepare internal constituents and actively participate in strategic programs when there is a demonstrated benefit to the total supply chain Qualifications Enterprise mindset thinking – understands complex interaction of processes, information systems, and organizations. Broad functional knowledge within the organization. Strategic thought leadership – ability to identify emerging trends, develop innovation solutions and communicate a compelling vision Strong communication skills – can effectively express ideas both verbally and in writing, adapt communication style to a different audience and convey information clearly and concisely. Education & Experience Bachelor’s Degree in Supply Chain, Business or related field 8 years progressive experience in Supply Chain or related function The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call View phone number on click.appcast.io and leave a voicemail with your contact information. You may also email a request for accommodation to View email address on click.appcast.io. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request. Nearest Major Market: Harrisburg #J-18808-Ljbffr