Customer Service Representative

Customer Service Representative

At Seaside Plumbing, we're not just fixing plumbingwe're restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe:

• Service should feel human, not transactional
• Customers should feel heard, cared for, and taken seriously
• The first interaction matters just as much as the work itself
• And a career here can be something you're proud ofnot just something you do

We've built a company where people grow, customers trust us, and the bar is set high.

This is a high-performance customer experience role where:

• Empathy matters
• Urgency matters
• Communication matters

You are the first impression of Seaside Plumbing.

If you don't genuinely care about people, struggle to stay organized under pressure, or can't bring energy to every interactionthis is not the place for you.

We are where the best come to become elite.

This role is a great fit if you:

• Genuinely enjoy helping people
• Are a strong communicator with a positive attitude
• Thrive in a fast-paced, multitasking environment
• Are organized and detail-oriented
• Take pride in doing things the right way
• Follow through and take ownership

This is NOT a fit if you:

• Dislike talking to people or handling customer concerns
• Struggle with urgency or time management
• Get overwhelmed easily in fast-paced environments
• Avoid accountability or follow-through
• Prefer low expectations and minimal structure

Performance Expectations:

• Handle a high volume of calls (100+ per day)
• Maintain fast response times (speed to lead under 15 minutes)
• Ensure no missed leads or follow-ups
• Deliver consistent, high-quality customer interactions

Requirements:

• High school diploma or GED
• 1+ years of customer service experience (call center experience a plus)
• Strong written and verbal communication skills
• Ability to navigate multiple systems efficiently
• Strong data entry and typing skills
• Strong problem-solving and follow-up skills
• Basic computer skills (Microsoft Office/Google Drive)
• Ability to assess situations quickly and act accordingly

? Schedule:

• Our call center operates between 8:00 AM 8:00 PM, so flexibility is important. This role includes rotating Saturday shifts and occasional adjusted schedules to help support the team and customer demand.

Location:

• This is an in-person position operating out of Bishopville, Maryland
• We serve homeowners across the Eastern Shore of Maryland and Delaware.

Our Values:

• Ownership Take initiative. Own the outcome. Leave it better than you found it.
• Empathy Lead with humanity, care and understanding.
• Courage Embrace discomfort. Do the hard things. Growth follows.
• Gratitude There is always something to be grateful for. Find it. Share it.
• Authenticity Be your weird self and respect that in others. You shine brighter that way.

There are easier customer service jobs out there.

But if you're looking for:

• Growth
• Opportunity
• A team that actually cares
• And a role where you make a real impact on people's day

This is where you raise your standardand help others feel taken care of.

Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.