Scheduler - Sr. Customer Service Rep

Patient Access Liaison II

Location: Los Angeles, CA 90033 (Remote) Duration: 13-week contract Pay Rate: $21.99/hr. on W2. Schedule: Candidates must be available to work staggered shifts between 7:00 AM and 7:00 PM. Weekend work and overtime may occasionally be offered, but are optional, not mandatory.

Interview Process: Two-step Microsoft Teams interview Dress Code: Business Casual

Description: Minimum Qualifications:

• Candidates should demonstrate a strong attendance record and a history of reliability in previous positions.
• Avoid candidates with a pattern of frequent job changes or short employment tenures without reasonable explanations.
• High school diploma or GED required.
• Minimum of two (2) years of experience in a call center, customer service, and/or healthcare environment (or any combination of these experiences totaling two or more years).
• Excellent interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Knowledge of HIPAA compliance.
• Familiarity with various health insurance plans.
• Knowledge of medical terminology.
• Experience using medical scheduling or practice management systems.
• Bilingual candidates (Spanish, Chinese, or other languages) are highly preferred.

Ideal Candidate Profile We welcome candidates who meet the minimum qualifications, as well as recent college graduates who are eager to begin a career in healthcare and gain valuable professional experience. Candidates with customer service experience from organizations such as:

• Starbucks
• In-N-Out Burger
• Nordstrom
• Apple Retail
• Target
• Other fast-paced, customer-focused environments often possess the communication, multitasking, and problem-solving skills needed to succeed in this role.

The ideal candidate is:

• Customer-focused
• Reliable and dependable
• Quick to learn new systems
• Comfortable working in a fast-paced environment
• Able to manage multiple priorities simultaneously
• Committed to providing exceptional patient service

The Patient Access Liaison II serves as the primary point of contact for patients seeking access to academic medical centers and the Health Sciences Campus. Responsibilities include:

• Answering, screening, and routing incoming and outgoing telephone calls.
• Responding to inquiries through phone, email, text, and web-based communication systems.
• Scheduling and confirming new and follow-up patient appointments.
• Registering patients and verifying insurance eligibility.
• Reviewing insurance benefits and communicating estimated patient financial responsibility.
• Performing accurate data entry while maintaining data integrity.
• Reconciling patient information as needed.
• Routing messages to providers and clinical staff using multiple communication platforms.
• Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality.