Patient Scheduler

Surgery Scheduler And Patient Treatment Coordinator

Dermatology, ENT & Facial Plastic Surgery Practice

Training may take place in Beverly Hills; primary work location is Santa Monica

Employment Type: Full-Time

We are a busy, physician-led multispecialty practice providing dermatology, ENT, facial plastic surgery, and cosmetic care. Our team is committed to delivering an exceptional patient experience in a professional, compassionate, and welcoming environment. We believe patients make the best decisions when they feel informed, supported, and never pressured. Our goal is to help each patient clearly understand the treatment plan recommended by their physician, including the expected benefits, limitations, costs, preparation, and next steps.

Position Overview:

We are seeking an ethical, highly organized, and personable Surgery Scheduler and Patient Educator to guide patients through their medical, surgical, and cosmetic treatment journeys. This role is ideal for someone who enjoys educational sales and relationship-building. You will help patients understand physician-recommended treatment plans, prepare accurate quotes, answer nonclinical questions, coordinate procedures, and provide thoughtful follow-up so patients feel confident moving forward. This is not a high-pressure sales position. We are looking for someone who can educate patients honestly, communicate value clearly, respect patient decisions, and provide consistent follow-through. Previous surgery scheduling experience is preferred, but we are willing to train an exceptional candidate who demonstrates strong communication skills, sound judgment, attention to detail, and a genuine commitment to patient care.

Key Responsibilities:

• Guide patients through the treatment journey established by their physician.
• Explain treatment logistics, pricing, payment requirements, scheduling steps, and general expectations in a clear and professional manner.
• Prepare accurate patient quotes and review fees with transparency and sensitivity.
• Educate patients about physician-recommended services without making clinical recommendations or using high-pressure sales tactics.
• Follow up with patients who are considering treatment, answer questions, address nonclinical concerns, and help them determine their next step.
• Schedule medical, surgical, and cosmetic procedures.
• Coordinate with physicians, surgery centers, hospitals, anesthesia providers, and other members of the care team.
• Communicate preoperative and post-treatment instructions as directed by the clinical team.
• Confirm that required medical clearances, consents, photographs, payments, and documentation are completed on time.
• Maintain accurate procedure calendars, patient records, quotes, and follow-up notes.
• Track prospective and scheduled patients to ensure no one is overlooked during the treatment-planning process.
• Provide outstanding service by phone, email, text, and in person.
• Assist with front-desk scheduling and telephone coverage when needed.
• Protect patient privacy and handle financial and medical information with discretion.
• Contribute to an organized, supportive, and positive office culture.

Qualifications:

• Previous surgery scheduling, treatment coordinating, or medical scheduling experience is preferred.
• Experience in ENT, dermatology, plastic surgery, cosmetic medicine, or aesthetics is a plus.
• A background in consultative sales, hospitality, customer service, or patient coordination is helpful.
• Exceptional verbal and written communication skills.
• Strong organizational skills and close attention to detail.
• Ability to manage multiple patients, deadlines, calendars, and follow-up tasks simultaneously.
• Comfortable discussing treatment fees and financial policies professionally and accurately.
• Able to communicate confidently while remaining compassionate, ethical, and respectful.
• Reliable, accountable, and consistent with follow-through.
• Comfortable learning medical terminology, procedures, and practice protocols.
• Basic knowledge of medical terminology is preferred but not required.
• Able to work collaboratively with physicians, clinical staff, administrative staff, and outside facilities.

The Ideal Candidate:

You may be a great fit for this role if you:

• Genuinely enjoy connecting with patients and earning their trust.
• Believe effective sales begins with listening, education, honesty, and excellent service.
• Can discuss treatment options and pricing without making patients feel pressured.
• Understand that the physician creates the clinical treatment plan and your role is to help the patient understand and navigate it.
• Enjoy following a patient from consultation through scheduling, treatment, and follow-up.
• Communicate clearly, warmly, and professionally.
• Notice details and take pride in keeping information accurate and organized.
• Follow through consistently and do not allow patients or important tasks to fall through the cracks.
• Remain calm and solution-oriented in a busy medical environment.
• Enjoy being part of a team that values integrity, accountability, and exceptional patient care.

What Success Looks Like:

A successful Surgery Scheduler and Patient Educator helps patients feel:

• Heard and respected.
• Well educated about their treatment journey.
• Clear about costs, timelines, and next steps.
• Confident in the physician's recommended plan.
• Supported before, during, and after scheduling.

The right candidate will help the practice grow by delivering an excellent patient experience—not through pressure, but through trustworthy communication, thoughtful education, accurate coordination, and dependable follow-up.