Patient Access Representative Senior

Job Summary Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details FTE 0.7 (56 hours per two week pay period) 8‑hour day/evening shift Preferred: hospital experience in finance and/or registration This position follows a variable schedule averaging 28 hours per week. Shifts may fall within the following time ranges: Mon–Thu: 3:30p–12:00a Fri: 1:30p–10:00p Every other weekend: 10:00 AM–6:30 Job Description Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data for complex billing situations and enters information into the electronic medical record. Principal Responsibilities Greets and welcomes patient in person Collects demographic and insurance information. Checks in and interviews patient to complete appropriate paperwork. Directs patient to their appointment or procedure. Documents any issues and resolutions in electronic medical record. Uses resources, tools and procedure to complete registration for complex accounts. May assist in scheduling add‑on appointments. Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations Obtains cost information and explains information to patient if necessary. Collects co‑pay or deductibles. Assists and counsels patient with application process for available financial assistance programs. Provides technical or functional direction for employees. Mentors new staff. Uses resources, tools and procedures to complete accounts in assigned work queues. Assists patient in completion of request for information forms and submits to appropriate department. Other duties as assigned. Required Qualifications Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 2 to 5 years of revenue cycle or healthcare insurance experience 2 to 5 years of customer service experience 0 to 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook 0 to 2 years of general office experience 0 to 2 years of experience as a Patient Access Representative Preferred Qualifications High school diploma or GED Associate’s or Vocational degree Licenses/Certifications Certified Application Counselor State of Minnesota – MNSure Licensure upon hire preferred Physical Demands Light Work Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently Pay Range Pay Range: $24.32 to $32.97 per hour The pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Benefit Summary Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short‑term/Long‑term Disability Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union. #J-18808-Ljbffr