System Administrator 2

System Administrator 2

This contract assignment is located in the Software Development and Operations (JLS) organization within the IT department. The Physical Access Control (PACS) and Monitoring IT Application System Administrator installs, maintains, administers, and troubleshoots a variety of enterprise security systems. The system administrator assists in the coordination of security projects of varying size. Projects range in size from small additions to complete site systems.

The ideal candidate will have the ability to effectively and professionally handle multiple competing deadlines, priorities and responsibilities. A strong attention to detail, strong organizational skills, and the ability to adapt rapidly to changing circumstances and deal well with ambiguity. Strong customer service skills.

The assignment works in collaboration with a variety of staff both within IT, Physical Security, and Transmission. Successful candidates will need to be able to deal with a variety of issues arising from the 24x7 operations of the system. Both project work and operations & maintenance activities take place regularly.

The following responsibilities are part of this role:

• Maintain and support security system applications such as access control administration software, Digital Video Recorder (DVR)/Network Video Recorder (NVR), digital cameras, and remote management within parameters set forth by the information system owner (ISO) and authorized designees.
• Install, configure, troubleshoot, and administer security system applications such as access control administration software, DVR/NVR, digital cameras, and remote management within parameters set forth by the information system owner (ISO) and authorized designees.
• Install and upgrade system software, client hardware, and components as necessary.
• Execute authorized procedures to analyze, diagnose, and resolve system trouble conditions during normal and after hours to ensure operational status in a timely manner.
• Monitor and troubleshoot application and server/host communications and system performance issues in coordination with Network services.
• Work with other IT personnel and authorized vendors to facilitate approved preventive maintenance and conduct performance testing.
• Perform and/or coordinate activities to verify adherence to internal quality assurance standards on all implementations of varying size and complexity involving multiple vendors, contractors, and internal stakeholders.
• Alert the BPA manager of any concerns.
• Assist team with proper security, storage, transportation, and participate in physical inventory count process of equipment as requested.
• Assist and support integration of video and intrusion detection systems with access and control systems (both analogue and network/IP based)
• Assist in the coordination of security projects of varying size. Projects range in size, from small additions to complete site systems.
• Provide on-site resolutions to issues and document results.
• Maintain, update, and create documentation in support of evidence and compliance requirements.
• Assist with compliance data calls and reporting requirements

Education & Corresponding Experience (required on matrix) Bachelor's degree in computer science or a directly related technical discipline is preferred. 5 years of experience in information technology, computer science, or a related field is required. Experience must include direct work experience in information technology performing system administration.

Required Technical Skills & Experience (required on matrix) 1 year of specialized experience with the following: Administering access control systems. Microsoft Server and Desktop Operating Systems (current versions). Working knowledge of Client "ProWatch" line of products. Working knowledge of security systems hardware, access control software, and Close Circuit TV (CCTV/Digital Video Recorder (DVR)) systems. Working knowledge of computerized intrusion systems or network-based electronic security and life safety systems. Demonstrated experience in supporting physical security system integration efforts. Working knowledge of IT Service Management software for task management tracking to ensure that work is assigned and updated within the system.

Preferred Skills & Experience (optional on matrix) Ability to analyze technical issues and make recommendations to improve future software configuration standards. Demonstrated ability to calculate common service/problem metrics from incident tracking databases and correlating root causes. Strong desktop support/troubleshooting experience of common hardware, software, peripheral devices, and networking equipment. Excellent written and verbal communication skills. Basic understanding of project management concepts and methodologies.

Additional Requirements (not required on matrix) Valid U.S. Driver's License is required. Other Assignment Considerations May be required to carry a BPA supplied cell phone and work non-core hours when requested. BPA provided mobile devices are to be used solely for BPA purposes.