Community Manager

Job Description

Job Description

COMPENSATION INCLUDES SALARY RATE PLUS COMMISSIONS AND ELIGIBILITY FOR BONUS PROGRAM!

IEC Property Services Corporation (IECPSC) is a vertically integrated real estate investment firm specializing in value-add multifamily properties in the Bay Area, Southern California (including Ventura County, Los Angeles, and San Diego) and Seattle markets. We focus on creating value through strategic repositioning and property management. IEC Property Services Corporation, our in-house property management company, strives to deliver exceptional customer service while executing property business plans. Founded in 1981, IEC has a proven track record of over 43 years and continues to grow by acquiring new communities and offering development opportunities to our team members.

Position Summary

IEC is looking for an energetic, skilled Community Manager to lead a 146-unit apartment community in San Mateo, California. Community Managers are responsible for planning and directing the day‑to‑day activities of the properties, including maintenance staff and vendors, to ensure that goals and objectives of the properties are accomplished. The Community Manager must have the ability to take direction, yet self-lead. They must be a team player, sales goal oriented, and be in alignment with company culture.

Duties and Responsibilities

• Market and lease available apartments using honed leasing skills, in full compliance with fair housing laws.
• Pre-lease units and maintain a working waitlist of prospective residents.
• Provide a high level of customer service and connect with residents.
• Collect and deposit rent, late fees, and deposits using Yardi software.
• Market available units daily on Craigslist and other approved marketing sites
• Screen and qualify prospective residents.
• Prepare vacant units for rental, including renovation oversight.
• Enter traffic, applications, leases, notices, work orders, etc. into Yardi Voyager each business day.
• Provide status and suggested strategies to Regional Manager to ensure good communication and smooth property operations.
• Maintain organized, comprehensive unit files including leases, communications, work orders, etc.
• Bid and negotiate service contracts, procuring all necessary building supplies, managing maintenance staff, and vendor relationships.
• Perform necessary maintenance and ordinary repairs. Oversee general cleaning of the building and grounds.
• Manage property expenditures in accordance with budget.
• Respond to all resident requests or complaints in a timely, efficient, and courteous manner.
• Serve as the employer's representative to enforce rules governing the premises and report unusual resident problems or behavior to the immediate supervisor.
• All other duties as assigned.

Qualifications

• A minimum of two years of multi-family property management experience
• Working knowledge of property management, California, and local laws
• Strong Microsoft Office and property management software skills, Yardi Voyager and RealPage experience preferred.
• Excellent problem solving, multi-tasking, and organizational skills.
• Ability to empathize with residents and staff, while still enforcing community rules and policies
• Must work well with others.
• Strong communication ability, both verbally and in writing. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from residents, vendors, government officials, and the public.
• A high school diploma or equivalent. College degree a plus
• Valid driver’s license

IEC offers a competitive compensation package, including the following:

• Company paid healthcare premiums at 100%, specifically for the employee, with options to buy up.
• 401(k) Plan, with 4% company match
• Flexible Spending/Health Savings Accounts
• Company paid Life Insurance and Long-Term Disability Insurance, specifically for the employee, with options to buy up.
• Paid Time Off
• Company Paid Holidays
• Employee Assistance Plan
• Employee Discounts
• Commuter Benefit

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