Community Association Manager

Community Association Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, onsite communities, and master-planned community associations.

We have excellent opportunities for experienced Community Association Manager to join our amazing team in our San Mateo office. If you are looking to work in a collaborative and supportive environment with an opportunity for continuous growth and development. For more information, please continue reading below!

Summary: Manages a portfolio of community associations. Performs office and non-manual work directly related to the management of the general business operations of community associations under management. Primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. Provides excellent customer service while interacting with internal and external customers, including homeowners, board members, committee members, and vendors. Must maintain client satisfaction and account retention.

What We Offer:

• Competitive salary
• Hybrid and flexible working arrangements
• Work-life balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for continued education
• Cell phone stipend
• Mileage reimbursement
• Medical (HMO and PPO), dental, and vision
• Flexible spending account
• Pet insurance
• Pre-paid legal
• Employer paid basic life/AD&D insurance
• Voluntary life and short-term disability insurance
• Free employee assistance program
• 401(k) retirement plan with company match
• Financial and health/wellness education
• Paid time off (PTO)
• 12 paid holidays (floating holiday/half days/early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Manages all operations for a portfolio of community associations.
• Provides leadership and consulting with our clients on best practices regarding the management and oversight of their community.
• Creates agendas for and manages and runs monthly, bimonthly, quarterly, and annual board meetings.
• Creates agendas for and manages and runs annual association owners' meetings.
• Works extensively with the board of directors, vendors, contractors, and homeowners within the various communities.
• Meets with associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials for associations under management.
• Selects and supervises vendors performing services for the community.
• Ensures that homeowner assessments are paid on a timely basis and that appropriate action is pursued with respect to delinquent accounts.
• Complies with company policies and procedures.
• Responsible for client satisfaction and account retention.
• Practices and adheres to Keystone's core values, mission, and vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• Must possess a valid driver's license and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Strong knowledge of the HOA industry.
• Excellent client service orientation. Responsive, follow-up, and closes the loop with clients.
• Strong computer skills. Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience.
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Possesses strong leadership and collaboration skills.
• Excellent interpersonal, influencing, and relationship-building skills.
• Ability to win and maintain the confidence of the boards of directors of associations served.
• Strong verbal and written communication.
• Effective organizational and time management skills. Ability to manage multiple tasks and priorities and meet deadlines.
• Demonstrated strengths in working independently and in a team environment.
• Must be able to attend and participate in evening meetings.
• Must be flexible and able to perform work after hours during the week and participate in the weekend on-call rotation program.
• Verifiable references.
• Able to pass a background check.

Education and/or Experience:

• 3 to 4 years of experience in an HOA management role.
• 2 to 3 years of experience in customer service.
• CAI or CACM Certification(s) a plus.
• Bachelor's degree preferred.
• High school diploma or GED required.

Work Environment:

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.