Contact Center Analytics & Optimization Specialist
Special Surgery Orthopedics
Hospital for Special Surgery in New York seeks a Senior Contact Center Analytics Specialist to own reporting, dashboards, and KPI governance across routing, staffing, and customer experience. You will translate operational needs into technical requirements and validate data quality. 3+ years in analytics, healthcare or contact centers, with strong Excel, Power BI, and SQL skills, are preferred. This is a full-time day-shift role offering competitive pay, benefits, and opportunities to impact #J-18808-Ljbffr Hospital for Special Surgery
Vacancy posted 4 days ago
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