Program Analyst

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive, and Publisher industries. You will work in an environment built on collaboration, respect, commitment, and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it. Job Description The Program Analyst at Arvato supports the continued growth of strategic customer accounts by coordinating cross-functional initiatives, managing program activities, and serving as a key liaison between customers and internal stakeholders. This role plays a critical part in supporting new business initiatives, value‑added services, and customer‑specific programs while ensuring seamless collaboration across Account Management, Operations, Procurement, Trade, Finance, and external suppliers. The Program Analyst is responsible for driving operational readiness, coordinating customer requirements, supporting commercial activities, and providing analytical insights to ensure successful program execution and continued business growth.

YOUR TASKS

Support the implementation and execution of customer programs and new business initiatives. Coordinate activities across Operations, Procurement, Trade, Finance, Engineering, and other internal departments. Track project milestones, deliverables, and action items to ensure timely execution. Support implementation of new customer solutions and continuous improvement initiatives. Serve as a primary support resource for strategic customer programs. Coordinate customer requirements with internal stakeholders to ensure successful execution. Prepare customer presentations, business reviews, operational updates, and meeting materials. Build and maintain strong relationships with customers, suppliers, and internal teams. Coordinate supplier onboarding activities. Monitor material availability and support supply planning activities. Track purchase orders and follow up on supplier commitments. Support pricing exercises, cost analysis, and commercial proposals. Coordinate production requests and execution with Operations. Support implementation of new supply chain solutions and value‑added services. Prepare operational and financial reports. Support month‑end reporting and customer business reviews. Develop dashboards, KPIs, and performance metrics. Analyze operational trends and identify opportunities for continuous improvement. Support forecasting, capacity planning, and business growth initiatives. Identify opportunities to improve operational processes, reporting, and customer experience. Develop and maintain process documentation and standard operating procedures. Support implementation of new tools, systems, and automation initiatives. Qualifications 2–5 years of experience in supply chain, logistics, account management, program coordination, business analysis, or a related field. Equivalent combinations of education, training, and relevant professional experience will be considered. Strong analytical, organizational, and problem‑solving skills. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast‑paced environment. Proficiency in Microsoft Office, particularly Excel and PowerPoint. Experience working with SAP preferred. Additional Information Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Disclosure requirements pertaining to the collection of your personal data: Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here . You can contact the company’s Data Protection Officer at the above‑mentioned postal address. Further information on data protection and your rights can be found here . We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal. Job Location #J-18808-Ljbffr Bertelsmann-Jobs