Dental Office Assistant - Business Assistant

Flowers Crossroads Dental Flowers Crossroads Dental is looking for an experienced Front Office Assistant - Business Assistant to join our team. The ideal candidate will have 1+ years of experience in a dental or medical setting. Work Schedule Must be available to work the following schedule: Monday‑Friday 7:45 a‑5:15 p with rotating shifts either 8:45 a‑6:16 p or 6:45 a‑4:00 p. Responsibilities Greet and welcome patients as they enter the office to create a great first impression. Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies. Utilize Dentrix for patient scheduling and records. Schedule and confirm appointments for multiple providers in the office. File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage. Post insurance and patient payments and process accounts receivables. Review treatment plan fees and payment options with patients. Partner with providers and team to implement Heartland Dental systems to optimize office potential. Benefits Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO. Front loaded education and training, providing the opportunity to develop to your full potential. Opportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential. Access to on‑demand Daily Pay. Location & Practice Join a 19‑person team that thrives on collaboration, communication, and community. The practice is located at 50 Flowers Commerce Dr in Clayton, NC. Minimum Qualifications Experience working in a fast‑paced and customer‑centric environment. Excellent communication and organizational skills. Ability and proper training to handle PHI, with regular HIPAA training and required data safeguards. Preferred Experience 1+ years of experience in a dental or medical setting. 1+ years of experience with insurance billing and accounts receivable. Experience with Dentrix or other dental software. Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual training sessions (or in‑person) periodically throughout the year. A tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre‑employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN. EEO Statement At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr Heartland Dental LLC