Office Support Staff

Job Description

Job Description

We are looking for a professional, community-oriented individual to serve as supports staff in our Pontiac Agency. This part-time role (15-20 hours per week) or full-time role (40 hours per week) involves assisting clients, providing excellent customer service, and supporting office operations. Strong interpersonal skills and a commitment to the local community are essential. Candidates must obtain a Property & Casualty License within three months and a Life & Health License within a year.

Hourly Base Salary Based on Experience

Retirement Plan

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Career Growth Opportunities

Holiday Pay

Bonus program

Mon-Fri Schedule

Greet and assist clients in person and over the phone in a professional manner

• Provide exceptional customer service by addressing inquiries and resolving concerns
• Support office operations, including administrative tasks and policy servicing
• Assist clients with insurance-related questions, policy changes, and claims support
• Maintain accurate records and documentation in compliance with company guidelines
• Work collaboratively with team members to ensure a seamless client experience
• Represent the company within the community by fostering positive relationships
• Stay informed about insurance products and industry updates to assist clients effectively
• Obtain and maintain required insurance licenses within the specified timeframes

• High school diploma or equivalent
• Strong customer service and communication skills
• Ability to work independently and manage multiple tasks efficiently
• Must be community-oriented with a professional and friendly demeanor
• Basic computer proficiency, including email, Microsoft Office, and data entry
• Must obtain a Property & Casualty License within three months of hire
• Must obtain a Life & Health License within one year of hire
• Previous experience in customer service, sales, or office administration is a plus but not required