Claims Operations Specialist

Job Description

Job Description

Are you detail-oriented, organized, and ready to start your career in claims? Join Kinsale Insurance, a leading excess and surplus (E&S) lines carrier headquartered in Richmond, VA. We're known for our high-quality, high-touch approach and innovative, personalized solutions that help clients manage complex risks. Here, every team member takes ownership of their work and contributes to our continued growth and success.

As a Claims Operations Specialist, you'll be an essential part of Kinsale's Claims team, keeping our files, data, and workflows running accurately and on time. You'll work alongside experienced claims professionals and leadership, seeing the full claim lifecycle from first notice of loss to closure. The role combines daily administrative claims support with ownership of claim data accuracy, and it builds the knowledge and skills for career development into claim handling. With the right skills and aptitude, this role can lead to a Claims Examiner career path.

• Setting up and routing new claims from the claims mailbox and live calls, verifying policy and coverage details against underwriting records, and assigning each claim to the right team based on type, severity, jurisdiction, and workload.
• Managing department inboxes and the online service desk to triage and respond to internal requests, including invoice processing and mailings.
• Indexing, organizing, and uploading correspondence, photos, reports, invoices, and legal documents while keeping file notes, diary dates, and claim data accurate, current, and compliant with company policies for PII, PHI, and other confidential data.
• Supporting examiners and department leadership with document requests, file follow-ups, and daily workload prioritization, while serving as a knowledgeable point of contact for routine procedural and system questions.
• Processing payment requests and invoices within your authority limits and maintaining vendor and payee information.
• Managing catastrophe event bulletins (notices about storms or other large events that may generate many claims) and distributing information to the relevant teams.
• Maintaining department tracking tools and logs, correcting incomplete, inconsistent, or miscoded claims found in exception reports, and preparing monthly, ad hoc, regulatory, and audit reports for claims management, finance, underwriting, and reinsurance.
• Using AI tools to enhance workflows and assist with data extraction, flagging recurring errors and repetitive tasks to leadership, and helping test system changes.

• Associate's or bachelor's degree, or 2+ years of relevant experience.
• Proficiency in Outlook, Excel, and SharePoint, including working with Excel tables and VLOOKUPs.
• Strong attention to detail and organizational skills, with a high level of accuracy in data entry and documentation.
• Initiative and the ability to manage multiple priorities and deadlines with a collaborative, team-oriented mindset.
• Clear written and verbal communication skills and sound judgment with confidential information.
• Working knowledge of property and casualty coverages, policy terminology, and the claims lifecycle, and interest in obtaining an adjuster license where required by the state, are a plus.
• Familiarity with generative AI tools, such as Claude or ChatGPT, and how they can support everyday administrative and data tasks is a plus.

• Competitive Pay & Bonus Opportunities – Rewarding performance and initiative.
• Comprehensive Benefits – Health, dental, and vision insurance with up to $3,600 (individual) or $7,000 (family) in HSA contributions per year.
• Work-Life Balance – Generous paid time off including 22 days of PTO and 10 paid company holidays.
• Career Growth – Clear promotion paths, mentorship, and ongoing professional development.
• Retirement & Security – Up to 6% matching 401(k) contributions on base salary and bonus, standard life insurance, and disability coverage.
• Continuous Learning – Annual $3,000 reimbursement for educational training and certifications.

Kinsale values strong financial responsibility. A credit check will be conducted as a part of the selection process for roles that require sound judgment, trustworthiness, or access to sensitive information.

If you're detail-oriented, organized, and eager to learn, this is your opportunity to start a rewarding career in claims. Join Kinsale Insurance and grow in a company that rewards initiative, collaboration, and excellence.

Apply today and start building your future with us!

Salary Range: $60,000 - $70,000

This posted range is our best estimate; starting salary will be based on experience level. Additionally, the posted range reflects only base salary and does not include annual bonuses, benefits, or reimbursements.