One Stop Operator

Job Title

Salary: $65,000

Type: Full-time - Exempt

Essential Functions:

• Oversee daily Job Center operations and One-Stop system effectiveness to ensure efficient, customer-centered service delivery, meaningful access, accessibility, and continuous improvement.
• Ensure the One-Stop delivery system operates in compliance with WIOA Section 121(d), 20 CFR 678.620, and all applicable federal, state, local, and Workforce Development Board policies and requirements.
• Facilitate coordination, communication, and collaboration among workforce system partners, contractors, Workforce Development Board staff, and community stakeholders.
• Convene and facilitate meetings with workforce system partners and support the development, implementation, and monitoring of MOUs, RSAs, and partner commitments.
• Monitor customer flow, service integration, referral processes, operational performance, and service outcomes to identify opportunities for improvement and enhance the customer experience.
• Review operational and performance data; analyze trends and recommend corrective actions, process improvements, and system enhancements.
• Support implementation of the Workforce Development Board's strategic priorities, workforce initiatives, and operational objectives.
• Foster collaborative relationships with workforce, education, economic development, business, and community organizations to strengthen workforce system partnerships.
• Support outreach, promotion, and awareness of workforce services and partner programs throughout the region.
• Prepare and present operational, performance, compliance, and partner activity reports to the Workforce Development Board and other stakeholders.
• Represent the Workforce Development Board and One-Stop system at meetings, conferences, community events, and partner engagements as assigned.
• Perform other duties as assigned by the Workforce Development Board and/or EDSI Leadership.

Education and Experience Requirements:

• Bachelor's degree in Business Administration, Public Administration, Human Resources, Education, Workforce Development, or a related field; equivalent combination of education and experience may be considered.
• Minimum of five (5) to seven (7) years of experience in WIOA programs, workforce development systems, or related workforce initiatives.
• Thorough knowledge of WIOA regulations, state workforce policies, workforce service delivery, performance accountability, and compliance requirements.
• Experience coordinating workforce programs, partnerships, projects, or system operations and building collaborative relationships with diverse stakeholders.
• Strong facilitation, communication, presentation, analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office applications and workforce data management systems.
• Valid Driver's License and reliable transportation required.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.