Replenishment Lead (Garland, TX)

We’re excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at View phone number on click.appcast.io. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. NOTE: Before you begin your internal job search, please review the criteria you will need to start the process. The role sits in the Replenishment Buying organization and is stationed at the Market level. Run supporting operations for Replenishment activities within a market, owning logistics, sales, and costing coordination for product orders. Act as the face of Replenishment in the market and work with the VP Sales and VP Operations to ensure any immediate need for a product is met. Ensure the Replenishment function at the Market delivers on commitments, including maintaining continuity of product supply, while meeting key performance service indicators (KPI).Connect the market to the Replenishment Service Center (RSC) through constant communication, update calls, and collaboration with the RSC on demand changes and special projects. Monitor the quality of inbound products and execute replenishment functions according with US Foods policies and procedures. Provide subject matter expertise on the supply chain systems, replenishment policies and procedures. Additionally, manage Replenishment Assistants who support Replenishment operations in the market. This role will be onsite 5 days a week (Monday - Friday) in Garland, TX ESSENTIAL RESPONSIBILITIES Daily replenishment duties and KPI monitoring: Work with Area Buyers and Replenishment Assistants to ensure key Replenishment functions are being fulfilled Monitors inbound product for quality levels and investigates any product concerns and product returned from customer due to quality concerns. Manages and executes at the direction of Category Management, the removal of slow, dead, excess and obsolete inventory. Assists and follows up on inventory management concerns including spoilage, alert date product and suspense inventory with Category Management. Through Replenishment Assistant, manages the Credit Debit Memo Request process, drop ship billings. Tracks key service performance indicators for a Market including the following: Customer Service Level Inventory Loss Minimization Days Inventory on Hand (DIOH) Customer Order Fill Rates Excess and Obsolete Inventory Reserve (shared) Managed Cases/Freight Income Inbound Cases/Pallet Slow and Dead Inventory (Shared) Special Order Response Time, movement to Direct Market staff coordination: Drive process consistency and build strong relationships with cross functional partners overseeing the market Works directly with the VP Sales and VP Operations to ensure the market delivers on customer commitments. At times, negotiate with and/or strongly influence the VP Sales and VP Operations on alternative, creative means to meet a customer commitment. Ensures line of open communication between the cross-functional partners and Replenishment Assistant regarding business updates and Market initiatives along with all demand change information Participates in regular market status calls to identify & remedy service issues, spoilage risks, etc. Area Buyer support & coordination: Support the Area buying team with routine buying support tasks Report Reviews: Own the reviews of certain reports (e.g., Unusual Demand, BIT, Inventory Rebalance Process, ICC/LCR pricing, etc.) and raise issues to buyers/leadership as necessary Logistics and Costing tasks: Accept PO blueprints, Manage Monthly Freight Rates (LFRM Portal), check Arrowstream non-compliant orders, and investigate/resolve costing issues (CASIS) Provide buying coverage: Fill in buying gaps as needed and cover for temporarily unavailable buyer bandwidth Team leadership & continuous improvement: Manage a team of Replenishment Assistants and drive continuous improvement within the team. Specifically providing: Subject matter expertise: Assume SME role in supply chain processes and market intelligence to help incorporate local market intelligence to improve efficiency and service Continuous improvement: Share current challenges, operational learnings, and opportunities with the Area Replenishment staff to improve standard processes Clear communication channels: Ensure smooth coordination and information flow between Replenishment Assistants and Area Buyers Culture building: Build a strong culture of customer service orientation, collaboration, performance, and continuous improvement within the team Coaching: Provide adequate coaching and process guidance to the team; when needed, work closely with Area Replenishment leadership to develop the required capabilities within the team Feedback: Provide regular 1x1 feedback to the team based on cross-functional inputs and individual performance SUPERVISION: Directly reports to an Area Director, Replenishment RELATIONSHIPS This role sits within the Replenishment function, and is part of a dedicated Area Replenishment Operations team which must coordinate with Area Buyers and cross-functional personnel Area Buyers: The role directly supports Area Buyers to ensure key Replenishment commitments are properly met Area Replenishment Leaders and Peers: Interact with the Area Director, Replenishment on a frequent basis. Extensively interact with peers within other Area markets and provide support when needed Additional functions to work closely with: Category Management: inventory coordination, including E&O escalation Finance & Operations: inventory targets and service level goals Logistics: OTD issues, product inspections WORK ENVIRONMENT Onsite - 100% Onsite (Segment) MINIMUM QUALIFICATIONS 5 years of purchasing work experience required; proven experience of influencing people / management Extensive food service knowledge and supply chain experience. Proficient with various Desktop software (e.g., Excel, MS Word, PowerPoint). Strong interpersonal skills and ability to collaborate cross-functionally and draw linkages to business High attention to detail, strong customer orientation, and fact-based decision making EDUCATION Bachelor’s degree in business, operations, or supply chain management, or equivalent food service industry work experience required. PREFERRED QUALIFICATIONS Food service purchasing and management experience Possess a high degree of diplomacy, tact, tenacity and persistence to deal effectively with other stakeholders Proficiency in data analysis & visualization tools (i.e., Excel, Sigma, Tableau, PowerBI, etc.) This role will also receive annual incentive plan bonus. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: Grade: 12 Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $60,000 - $90,000 ***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status*** This site is ONLY for Associates of US Foods that are currently on a Leave of Absence. If you are NOT an Associate of US Foods on Leave - please visit our career site. If you are NOT an Associate at US Foods your application will automatically be declined. External Career Site Here is a listing of all of current Job Postings that are posted both externally AND internally. Please note, once you apply to an opportunity, you will immediately receive another task to complete the Internal Application questions. The answers to those questions will be routed to your Manager for review and approval. You will not be considered an applicant until the recruiter receives approval from your current manager.