Bilingual Customer Experience Representative (BDC Agent)

Job Description

Job Description

Build Relationships. Create Great Experiences. Grow Your Career.

At Yoder Family of Companies , we believe every great customer experience starts with a great conversation.

For more than 100 years, we've proudly served Northern Colorado by helping people find, service, and maintain their vehicles. As one of the region's fastest-growing automotive organizations, we're looking for energetic, customer-focused professionals who enjoy helping people and thrive in a fast-paced, team-oriented environment.

If you're someone who enjoys connecting with others, solving problems, and making a positive first impression, we'd love to meet you.

What You'll Do

As a Customer Experience Representative, you'll be the friendly voice that helps customers take the next step—whether that's scheduling a service appointment, answering questions, or connecting them with the right department.

You'll play an important role in creating exceptional experiences while helping our dealerships build lasting customer relationships.

In this role, you will:

• Answer inbound phone calls, emails, text messages, and online inquiries with professionalism and enthusiasm.
• Make outbound calls to follow up with prospective and existing customers.
• Schedule appointments for sales and service teams.
• Build lasting customer relationships through timely follow-up and exceptional communication.
• Accurately document every customer interaction within our CRM system.
• Help identify opportunities to improve the customer experience and increase appointment conversions.
• Follow up with customers after their purchase or visit to ensure complete satisfaction.
• Stay informed on our vehicles, services, technology, and dealership promotions.
• Work collaboratively with multiple departments to deliver a seamless customer experience.
• Meet individual and team performance goals while maintaining outstanding customer service.

We're Looking For Someone Who:

• Loves talking with people and building relationships.
• Communicates clearly and professionally by phone, text, and email.
• Is organized, detail-oriented, and comfortable multitasking.
• Enjoys working in a fast-paced environment.
• Learns new technology quickly and is comfortable using computer systems.
• Takes pride in providing outstanding customer service.
• Is dependable, positive, and enjoys being part of a team.
• Is available to work Saturdays.

Preferred Qualifications

• High school diploma or equivalent.
• Bilingual 
• Customer service, call center, hospitality, retail, or automotive experience preferred.
• Experience using a CRM system is a plus, but we're happy to train the right person.

Why Join Yoder Family of Companies?

We know our people are what make us successful. That's why we invest in creating a workplace where you can build a career—not just work another job.

What We Offer

• $19.00–$22.00 per hour , depending on experience
• Sundays off
• No late nights
• Paid vacation and holidays, medical, dental, vision, for full-time team members
• Pet insurance 
• 401(k) retirement plan
• Deeply discounted childcare through our company-owned Early Childhood Education Center
• Ongoing training and opportunities for career advancement
• A supportive, family-oriented culture built on more than a century of serving Northern Colorado

If you're ready to join a company that values people, teamwork, and exceptional customer service, we'd love to hear from you.

Apply today and help create experiences our customers will remember.

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