Director, Operations

Job Description Job Summary: The Director of Ticket Operations plans and oversees the execution of all ticketing and sales related operations for Harvard Athletics and external events. Ticket Office Operations Management Create new strategies, including sales campaigns and dynamic pricing models, aimed at increasing revenue through multiple channels. Manage ticket office operating budget. Directly advise senior leadership with regards to current initiatives and new project ideas. Manage the back-end ticketing system and ticketing hardware, including the building all of events/offerings. Oversee the season ticket renewal process for all revenue-generating sports with an emphasis on customer retention. Manage the complimentary ticket lists at all home athletic contests and post-season events to ensure compliance with NCAA regulations pertaining to ticket distribution. Oversee relationship with league and non-conference counterparts to coordinate ticket allocations and off-site events. Handle daily and event financial reconciliation. Ticket Office Staff Management Hire, train, schedule and manage all ticket operations staff (full-time employees, interns, and gameday workers). Responsible for performance management. Support outside sales team, with a focus on providing support and services to help maximize sales and new business. Serve as on-site manager for game-day event operations for ticketed sports and external rentals. Strategic Planning/Marketing/Technology & Innovation Creates and implements strategic initiatives aimed at improving efficiency and effectiveness of operations and staff. Collaborate with other external areas (Marketing & Multimedia) develop and implement initiatives aimed at increasing revenue and growing customer database. Manage and create content for ticketing website, email marketing platform and CRM system. Student & University Engagement Serve as point-of-contact for ticket sales with University departments including, but not limited to; Harvard Alumni Association, Dean of Students Office, Office of Community Affairs, the Graduate Council and Graduate Schools. Manage the distribution of tickets to off-site events such as Harvard/Yale, the Beanpot, Ivy League Basketball Tournament and post-season events. Working Conditions Evening and weekend work required. Work Format On-Site Physical Requirements Must have the ability to lift and move objects that weigh no more than 50 lb. Qualifications Basic Qualifications: Bachelor’s degree required 3+ years of ticketing and/or sales experience Additional Qualifications and Skills: 1+ years of managerial experience Knowledge of various ticketing, email marketing, and CRM platforms (Paciolan, Eloqua, Salesforce). Outbound sales experience Familiarity with the secondary ticket market Experience using Adobe Suite (Photoshop, Premiere, InDesign, etc.) Experience using Microsoft Office Suite, specifically Excel Additional Information Standard Hours/Schedule: 35 hours per week Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position Pre-Employment Screening: Identity, Education, Criminal Work Format Details This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work‑life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment Statement Harvard University is committed equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination. #J-18808-Ljbffr