Patient Service Representative (PSR) - Family Medicine Clinic

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding,






registration






and billing. Maximize revenues by collecting payment at time of service and entering






accurate






and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system.






Assists






clinical staff in






maintaining






accurate






medical records.

Where You Will Work








:

Advocate Medical Group (AMG) is part of










Advocate Health








, one of the nations largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, womens health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

Were






Looking For:

• 
  
  

  
  
  
  
  
  High school diploma or equivalent.
  
  
  
  
  
  
  
  

  
  

• 
  
  

  
  
  
  
  
  One to two years related customer service experience
  
  
  
  
  
  
  
  

  
  

• 
  
  

  
  
  
  
  
  Experience handling difficult
  
  
  
  
  
  
  caller
  
  
  
  
  /customers/patients.
  
  
  
  
  
  
  
  

  
  

What






Youll






Do:

As a










Patient Service Representative (PSR)








,






youll






play a vital role in the care team supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day




.

As a key member of the ambulatory care team, you will:

• 
  
  

  
  
  
  
  
  Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  
  
  
  
  
  
  
  

  
  

• 
  
  

  
  
  
  
  
  Billing Services: Ensures entry at time of service of billing information on the patient and payer and
  
  
  
  
  
  
  accurate
  
  
  
  
  
  
  follow-up on missing information.
  
  
  
  
  
  
  
  

  
  

• 
  
  

  
  
  
  
  
  Medical Record Services: Upholds standards of the practice and of the medical group for
  
  
  
  
  
  
  accurate
  
  
  
  
  
  
  and
  
  
  
  
  
  
  timely
  
  
  
  
  
  
  medical records.
  
  
  
  
  
  
  
  

  
  

About This Location:

Our primary care physicians at Aurora Family Medicine in Menomonee Falls, WI, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family.

Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Your feedback matters.










Every teammates voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• 
  
  

  
  
  
  
  
  Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace
  
  
  
  
  .
  
  
  
  
  
  
  
  

  
  

• 
  
  

  
  
  
  
  
  Exposure to ill patients
  
  
  
  
  .
  
  
  
  
  
  
  
  

  
  

• 
  
  

  
  
  
  
  
  Ability to work under stressful conditions with demanding customers.
  
  
  
  
  
  
  
  

  
  

• 
  
  

  
  
  
  
  
  Must
  
  
  
  
  
  
  lift up
  
  
  
  
  
  
  to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to
  
  
  
  
  
  
  assist
  
  
  
  
  
  
  with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
  
  
  
  
  
  
  
  
  
  

  
  
  
  
  
  
  
  

Ready to Take the Next Step:

Apply Now!

Advocate Health