VIP Reservations Agent

Schedule : Full time: Various Shifts Available including Overnight Salary : Starting at $16 - $20 per hour, based on experience Sign-on Bonus Available Position Overview Successfully fulfill the client's transportation needs and enter that information correctly into the reservation or dispatch systems. Responsibilities And Duties Responsible for answering incoming calls, email requests and online booking requests for service from client. Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner. Keeping up to date on Avalon's products, services, policies and procedures. Reconfirm future reservations with clients. Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences. Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally. Handles reservations for affiliate work and farms orders to affiliate network as needed. Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network. Identifies and resolves any problems with incoming orders; elevate as needed. Proactively and professionally handle customer service complaints and elevate issues as appropriate to respective department heads. Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls. Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips. Responsible for checking all work at the end of shift. Handles and secures greeters when needed. Other duties as assigned Benefits 401(k) Dental insurance Health insurance Vision insurance #J-18808-Ljbffr Avalon Transportation