Senior Salesforce Administrator

Senior Salesforce Administrator

Bengaluru, Karnataka, India; ICE (India Center of Excellence); Pune, Maharashtra, India

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

• SaaS Company of the Year (2025) – Global Business Tech Awards.
• Environmental Impact Award (2025) – E+E Leaders Awards.
• IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
• Finalist: Platts Global Energy Awards (2024) – Grid Edge category
• Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
• Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that's at home, in the office, or on the move.

We're a global team that values ownership, integrity, and innovation. You'll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren't just words. They show up in how we collaborate, how we solve, and how we grow together.

About the Position

Energy Exemplar espouses 'Salesforce to become our single source of truth' and to that end wishes to fully leverage efficiencies and capabilities within Salesforce. Therefore, Energy Exemplar requires a pro-active Salesforce Expert with superior certified Administrator skills. This role will be 'key' to delivering our Salesforce system to meet our immediate and future needs. The contributions made in this role will help to increase pipeline, customer experience, account management and ROI.

To achieve these objectives Energy Exemplar is seeking candidates who will 'invest' in our Core Values, supported by:

• Eight plus years of experience as a Salesforce.com (SFDC) Administrator with strong proficiency as an administrator and in solution creation.
• Comfortable in 'drilling-down' to fully determine real requirements. Then filtering and prioritizing requirements accordingly.
• Provide process and data insights that will deliver efficiencies to Energy Exemplar (EE) Salesforce architecture.
• Administer and Configure EE Salesforce platform as approved and deliver agreed objectives.
• Accepting of change in a fast-moving environment.

Key Stakeholder Relationships

This role works collaboratively with all Energy Exemplar staff and in particular:

• Sales and Account Managers Globally (Troubleshoot and Assist)
• Service Teams
• Marketing Team (Hub Spot and Campaigns)
• Finance Team
• Operations Team

Primary Responsibilities

• Serve as primary system administrator for EE Salesforce.com environment with 100+ users
• Maintain user roles, security, profiles, and workflow rules wherever necessary.
• Manage change control for all EE Salesforce instance
• Analyze unused fields, objects and reports and recommend items to remove Maintain the consistency of the workflow and confidentiality of the business for EE
• Manages all administrative functions, such as maintenance of user accounts, records, dashboards, backups, and other tasks as needed
• Provides training to users in the organization to make them skilled for participating in Salesforce-related processes
• Serves as a link connecting the application developers (or 3rd Party), business personnel and users
• Responsible for creating and maintaining reports in Salesforce.com and extracting insights from data for advancing business revenue
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds and other integrations (ex. Netsuite, Hubspot, Docusign, middleware, other Finance tools, etc.)
• Coordinate the evaluation, scope, and completion of new development requests.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Develop Custom Objects, Custom Reports and configure data feeds for sales performance and lead generation statistics
• Create and deliver end-user training to internal administrators, power users, executive teams, sales teams, customer service representatives, and marketing teams.
• Design security models, fields, page layouts, workflow rules, reports, and dashboards.
• Develop and enhance our Salesforce environment to support business operations and processes, integrate with various business systems
• Participates in project planning, scoping, and estimating
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
• Maintains strict confidentiality in all departmental and company matters

Candidate Requirements & Qualifications

• Experience in Salesforce Sales Cloud, Support Cloud, Community Cloud, and Knowledge
• Salesforce Administrator (Lightning and Classic)
• Business Requirements Gathering
• Report and Dashboard Building in Salesforce (Enterprise and Einstein)
• Sandbox: Development and Deployment into Production of new functionality
• UAT and Training
• Problem Solving Skills
• Excellent oral and written communication skills
• Educated to Degree Level
• Certified Salesforce Administrator (ADM 201 and ADM 211)
• Fluent English

Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.