Client Services Clerk - University of New Mexico Hospital (Onsite)

Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI‑powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location This is an onsite position at the University of New Mexico hospital. Compensation $19–$21/hour. Transworld Systems, Inc. is an industry leader for over 40 years, providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long‑term growth across the entire customer lifecycle. Why should you consider TSI (part of TSI family of companies)? Paid training Team‑oriented work environment Growth opportunity Comprehensive benefits package available, including medical, dental and vision, 401(k) retirement plan with employer matching, paid time off and paid holidays. Responsibilities Research data regarding account and billing information to validate and confirm debts owed. Handle and respond to daily client/firm requests, inquiries, and problems via telephone, email, fax and mail. Demonstrate ability and willingness to learn new computer platforms/systems, depending on position. Maintain knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties. Maintain knowledge, understanding, and compliance with TSI policies and procedures. Follow up in a timely manner to ensure customer satisfaction. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by management. Qualifications High School Diploma, General Educational Development (GED) certificate, or equivalent relevant work experience desired. Experience with Insurance, Patient, Medicaid, Medicare Billing. Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills. Professional and mature manner, with a "can‑do" attitude. Ability to maintain the highest level of confidentiality. Ability to work in a team‑fostered environment. Ability to work in a multi‑tasked environment. Ability to prioritize and organize work. Ability to adapt to a flexible schedule. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Ability to travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. #J-18808-Ljbffr Transworld Systems Inc