Customer Service Associate (On-Call)

Customer Service Associate

Working Title - Customer Service Associate (On-Call)

Position Grade - 05

Position Summary - Join the Team at UNM Golf Courses Where Passion Meets Precision! Do you have a flair for customer service and a love for the game of golf? UNM Golf Courses is looking for enthusiastic, detail-oriented individuals to join our dynamic team as Customer Service Associates (CSAs). Whether you're assisting a first-time visitor or a seasoned golfer, every day offers a new opportunity to make a lasting impression. Our courses are buzzing with energy all year round, offering an 18-hole Championship Course just south of UNM's campus and a 9-hole North Course just north of UNM Hospital.

As a CSA, you'll play an integral role in ensuring the smooth operation of our golf courses, from processing transactions for green fees, memberships, and merchandise to answering customer questions and maintaining inventory. You'll help keep the pro shop running efficiently while providing exceptional service to golfers of all levels.

We're looking for someone who: Has prior golf course customer service experience and thrives in a fast-paced environment Can handle various tasks including sales, stock control, and inventory management Is ready to bring their energy and attention to detail to our team The ideal candidate must: Be available to work 2-3 days a week Be flexible to work on weekends, holidays, and/or split shifts as needed Be eager to contribute to a vibrant, year-round operation UNM Golf Courses are open 363 days a year, from sunrise to sunset, only closing for Thanksgiving, Christmas, and inclement weather days. If you're ready to be part of a welcoming team and make every golfer's experience exceptional, we want to hear from you! See the Position Description for additional information.

Conditions of Employment - Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement. All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.

Minimum Qualifications - High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications - Prior customer service experience Prior experience working at a golf course or have golf knowledge Experience working in a retail store Prior cash handling experience Familiarity with point-of-sale (POS) systems

Campus - Main - Albuquerque, NM

Department - Golf Course Championship (531A)

Employment Type - Staff

Staff Type - On-Call

Status - Non-Exempt

Pay - Hourly: $15.50

Benefits Eligible - This is a non - benefits eligible position.

ERB Statement - As a condition of employment, eligible employees working greater than.25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required - No

For Best Consideration Date - 1/31/2025

Eligible for Remote Work

Application Instructions - Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please complete the UNMJobs application and attach a resume with your application. Official transcripts, high school diploma or GED certificate will be required for hire. Please see minimum qualifications for specifics. Please have 3 professional references, preferably supervisors, (from prior jobs) ready and available if called in for an interview. References will not be called prior to notifying candidates.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.