Help Desk Analyst

ITS Help Desk Analyst - Immediate placement This is a very urgent requirement with immediate placement Job Title: Help Desk Analyst Location: Trenton, New Jersey Interview: Phone/In-Person Duration: Long Term Job Description: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Required Skills: Microsoft Windows 10 Experience with customer service Experience working in a position requiring calm demeanor when dealing with upset users Data entry Experience using email (Outlook) Experience with MS Excel Experience with MS Word Experience with MS Visio Thanks #J-18808-Ljbffr Inteliblue