Field Service Engineer

Field Service Engineer

Established in 1969, Testek is the leader in Aerospace and Aircraft Component Test Equipment. Testek is a small company with approximately 170 team members, with the headquarters located in Wixom, Michigan. We pride ourselves in a family-like work environment that includes a diverse team of talented and enthusiastic people.

Testek designs, manufactures, supports and services diversified products including custom test equipment/products and standard test equipment/products. Our wide-ranging capability includes simple manual to complex automatic machinery. Testek offers innovative and competitive solutions to various sectors including aerospace, aircraft, and industrial.

Testek Solutions is currently seeking a Field Service Engineer.

This position will be directly responsible for testing, startup and installation of aircraft electrical, hydraulic, pneumatic, mechanical, and fuel component test systems. Required to provide professional technical assistance directly to customers utilizing written, phone and on-site methods.

Some responsibilities include but are not limited to:

• Performs initial start-up and operational ATP testing of complex automated test equipment at the Testek Solutions factory in Wixom MI.
• Travel both domestically and internationally as required.
• Performs on-site installation and acceptance testing at the customer's facility.
• Performs start-up, testing, and troubleshooting of hydraulic, electrical, pneumatic, mechanical, and fuel systems on Testek Solutions products.
• Performs start-up, testing, and troubleshooting of motor control, electrical control circuits, and process instrumentation.
• Perform customer training (Operation/Maintenance/Calibration) on Testek Solutions equipment.
• Must be able to read and interpret electrical, fluid and mechanical drawings and schematics.
• Must be able to review, interpret, and apply technical data provided by vendors, customers, and other sources.
• Implements and develops design changes to resolve testing and operational issues.
• Diagnose/evaluate complex automated test equipment for repair.
• Perform repairs as required.
• Maintain repair records and prepare reports as required by the customer and Testek Solutions management.
• Assist Sales with information regarding upgrades and spare parts.
• Proficient in Microsoft Office, Outlook, Word, Excel, PowerPoint and AutoCAD.
• Must be able to read and interpret Schematics for Troubleshooting purposes.
• Provide regular detailed customer feedback to the leadership team.
• Supports Customer Service Manager with customer "case" resolution.
• Coordinates machine start-up with engineering and customer support to assure compliance to specifications and contract requirements.
• Research replacement parts and the associated costs.
• Must use independent discretion, decision making and judgment while performing onsite repairs at customer site.
• Excellent communication (verbal and written) and interpersonal skills with all organizational levels.
• Must be able to multi-task and prioritize assignments quickly.
• Must be flexible and work well with others in a fast-paced team environment.
• Must be detail-oriented.
• Must be able to pass a background check for security clearance.
• Focus on turning "cases" into opportunities and bookings.
• Support the effort to ensure Aftermarket Solution Team is a critical technical resource to our customers.
• Support regular customer service assessments are completed.
• Support the training of new Test and Aftermarket SE's.
• Must have the ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or board of directors.
• Must have:
• Valid Driver's License and Passport
• Experience using: Common hand tools, DVM, Amp Meters, O-Scope, Process Calibrator, Calibration equipment
• Highly Preferred:
• Electrical Engineering or Electrical Background
• Prior Experience working on Aircraft Generators or Generator Test Stands
• Prior Experience working on Automated Electrical Test Equipment

EOE – Equal Opportunity Employer. People of color, women, veterans, and individuals with disabilities are encouraged to apply. (Compliant with the new VEVRAA and Section 503 rules)