Director of Hospitality

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission : “Create the Extraordinary" Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values : “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Director of Hospitality is a key member of the property leadership team, responsible for the overall day-to-day operations and strategic direction of all hospitality departments. This role ensures operational excellence, exceptional guest experiences, regulatory compliance, and financial performance across Food & Beverage, Hotel Operations and Housekeeping.The Director of Hospitality leads, develops, and supports management teams while driving continuous improvement, service standards, and organizational growth. How You Will Create the Extraordinary Provide executive leadership for all hospitality operations within the casino and hotel, ensuring seamless integration with gaming operations and overall property objectives. Direct, coordinate, and monitor service standards across all hospitality departments to ensure adherence to Standard Operating Procedures and brand/service standards Recommend and implement operational improvements, procedural enhancements and new service initiatives. Ensure all outlets, hotel rooms and team members meet both health and safety and safety and departmental requirements concerning sanitation and person hygiene. Develop annual departmental operating budget and manage expenses within approved budget constraints, including capital expenditures. Serves as role model, coach and change leader across all levels of the organization. Address team member concerns and work collaboratively with support departments to ensure disciplinary actions and expectations comply with federal and state labor laws. Respond to guest concerns, liability issues, and escalated service matters with professionalism and discretion. Identify and evaluate new methods, techniques, equipment, and materials to improve operational efficiency and reduce cost. Lead and oversee all hospitality operations, including Food & Beverage, hotel services, and housekeeping, ensuring consistent service excellence and guest satisfaction. Establish, implement, and enforce operational policies, procedures, and service standards in compliance with health, safety, sanitation, and alcohol regulations. Drive occupancy, revenue, and yield management strategies while maximizing operational efficiency. Provide leadership, coaching, and development for management and supervisory teams; interview, select, and train leadership talent. Ensure compliance with federal, state, and local employment laws, working collaboratively with support departments on performance management and disciplinary actions. Maintain a strong guest‑focused presence by interacting with patrons, resolving complaints, and supporting service recovery efforts. Oversee facilities‑related projects and maintenance initiatives to ensure continuous, safe, and efficient operations. Analyze operational performance, prepare regular reports, and recommend process improvements, cost controls, and service enhancements. Participate in meetings, task forces, committees, and special projects as directed by the General Manager. Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs What You Will Need Must be 21 years of age or older Bachelor’s degree in hospitality, business or related field Minimum 3 years of executive-level leadership in casino, hotel or resort operations preferred. Minimum of 5 years of Food & Beverage management operations experience. Must obtain and maintain a Missouri Gaming License Strong understanding of beverage and hotel operations, regulatory compliance and guest service standards. Advanced financial, analytical, and operational management skills. Proficient in hotel and property management systems and business software (Word, Excel, LMS, Infogenesis). Effective communicator and change leader who can influence across all levels of a matrixed organization. ADDITIONAL REQUIREMENTS Ability to push and pull up to 50 pounds Ability to lift and carry objects up to 30 pounds Ability to bend, stoop, twist, reach, and kneel repetitively Safely work with provided cleaning chemical and equipment Results-driven, guest focused and comfortable operating in a fast-paced, highly regulated environment. Ascend and descend stairs and maintain equilibrium for an extended period Must be able to work from a standing position and/or walking motion for extended period Ability to work in a smoking environment TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Job Info Job Identification 81535 Job Category Food and Beverage & Culinary #J-18808-Ljbffr