Account Manager

Customer Service – Account Management | PaycardCorporate Payments | Brentwood, TN | HybridAre you someone who genuinely enjoys building relationships, solving problems, and becoming the person clients know they can count on?Corpay is looking for a customer-focused Account Management professional to join our Corporate Payments Paycard team in Brentwood.This is an opportunity to build meaningful client relationships while developing your career within the fast-moving payments and fintech industry. You will serve as a key point of contact for clients, helping them navigate day-to-day account needs, resolve challenges, understand available solutions, and get the most value from their relationship with Corpay.We are looking for someone who is responsive, organized, initiative-taking, curious, and comfortable taking ownership.This position offers a hybrid work environment, giving you the opportunity to collaborate and build relationships with colleagues in our Brentwood office while also enjoying the flexibility of working remotely on designated days.At Corpay, we value performance and accountability while recognizing the importance of balance in work. We want our employees to build successful careers while still having time for life outside of work.What You Will DoOwn the Client RelationshipServe as a key point of contact for assigned Paycard clients.Build trusted relationships, understand each client's business, and program needs.Provide responsive, professional support and follow-through.Conduct initiative-taking client outreach rather than waiting for an issue to arise.Help drive client satisfaction and long-term retention.Solve Problems & Deliver ResultsResearch client questions and take ownership of issues through resolution.Coordinate with internal partners to solve more complex client needs.Keep clients informed throughout the resolution process.Identify recurring challenges and opportunities to improve customer experience.Balance multiple client priorities while maintaining accuracy and responsiveness.Become a Product & Solutions ResourceEducating clients on available products, services, tools, and enhancements.Assist with ongoing account and program needs.Help clients maximize the value of Corpay solutions.Identify additional solutions or services that may benefit the client.Collaborate Across CorpayPartner with Customer Service, Operations, Product, Sales, Implementation, and other internal teams.Maintain accurate documentation of client interactions and account activity.Communicate client feedback and emerging needs internally.Contribute to a collaborative, positive, and performance-driven team environment.What We Are Looking ForWe are interested in candidates with experience in Account Management, Customer Service, Client Services, Relationship Management, Customer Success, Financial Services, Payments, Payroll, Paycard, or Fintech.You will stand out if you bring:Strong relationship-building and communication skillsA genuine customer-first mentalityExcellent problem-solving and critical-thinking abilitiesStrong organization and time-management skillsThe ability to take ownership and follow an issue through completionConfidence managing multiple priorities and client needsComfort learning technology, systems, and financial productsA proactive approach and powerful sense of accountabilityThe ability to work independently while being a collaborative team partnerWhy Corpay?Corpay operates at the intersection of payments, technology, and financial services, giving employees exposure to an evolving global industry and opportunities to continue developing professionally.Our culture values:Hybrid flexibility and work-life balanceCollaboration and teamworkProfessional development and career growthCustomer-first thinkingAccountability and ownershipInnovation and continuous improvementRecognition for robust performanceExposure to the growing payments and fintech industryBenefits & Total RewardsCorpay offers a competitive total rewards package designed to support employees both professionally and personally.Depending on position and eligibility, benefits may include:Medical, dental, and vision coverageRetirement savings programsPaid time off and company holidaysEmployee wellness resourcesProfessional development and career-growth opportunitiesCompany-provided tools and technologyA hybrid work environmentPrograms designed to support employee well-being and work-life balanceWho Will Thrive Here?You do not need to be the loudest person in the room.You do need to be the person who says:"I've got it."You follow through. You communicate. You ask good questions. You enjoy getting to know your clients and their businesses. When something goes wrong, you do not simply pass it along, you help drive it toward a solution.If you are looking for an opportunity where you can combine customer relationships, problem-solving, financial technology, career growth, and work-life balance, we would like to hear from you.Come grow with Corpay and help us continue building exceptional client experiences in the payments industry.About CorpayCorpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.Equal Opportunity EmployerCorpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.Use of Artificial Intelligence in HiringCorpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.Candidate Privacy NoticeFor information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: PhilosophyCorpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.