Senior Product Associate - Branch Operations

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. 

As a Senior Product Associate in Branch Operations Product, you will play a key role to help define product requirements, measurement strategies, and success metrics for new capabilities and initiatives. The role bridges Product Management, Engineering, DCE, and Analytics teams to ensure products are delivered with clear business outcomes, robust reporting, and actionable insights that drive employee and customer value.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery 
• Considers and plans for upstream and downstream implications of new product features on the overall product experience 
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers 
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle 
• Writes the requirements, epics, and user stories to support product development  
• Collaborate with Product, Engineering, Data & Analytics, and DCE teams to define business requirements, success metrics, data fields, and reporting needs for new products and initiatives.
• Analyze, track, and evaluate product performance metrics, including adoption, operational performance and customer experience.
• Monitor and manage Product Health KPIs, including backlog health, epic quality, delivery timeliness, and overall product performance, and recommend improvements based on data-driven insights.
• Support Agile product delivery by participating in backlog refinement, sprint planning, testing, release activities, and cross-functional stakeholder engagement to ensure successful execution.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area 
• Proficient knowledge of the product development life cycle 
• Experience in product life cycle activities including discovery and requirements definition 
• Developing knowledge of data analytics and data literacy 
• Experience gathering, documenting, and managing business requirements, epics, features, and user stories in partnership with technology teams.
• Ability to collaborate effectively across Product, Engineering, Analytics, Digital, and Operations teams in a highly matrixed environment.
• Strong written and verbal communication skills with the ability to influence stakeholders and present recommendations to leadership.

Preferred qualifications, capabilities, and skills

• Experience supporting Branch Operations, Retail Banking, Employee Experience, or Financial Services products.
• Experience partnering with Data & Analytics, Data Engineering, or Business Intelligence teams to define measurement strategies, reporting requirements, and key performance indicators.
• Experience developing dashboards, scorecards, and executive reporting using Tableau, Power BI, Alteryx, SQL, or similar analytics tools.
• Knowledge of customer journey mapping, product discovery, and user-centered design methodologies.
• Understanding of product instrumentation, event tracking, data governance, and measurement frameworks.
• Experience supporting enterprise-scale product implementations, operational transformation initiatives, or digital product modernization efforts.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.