Senior Product Associate-Claims, Disputes Fraud and Operations

Job Description Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMorgan Chase & Co. and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, you will be on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions. Throughout the role you will develop a deep, end-to-end understanding of the business and live in an inclusive culture that welcomes diverse ideas and supports individual growth and career mobility. Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Claims, Disputes, Fraud and Operations, you contribute to the team by applying your expertise in product development and optimization to make a significant impact. Supported by user research and customer feedback, you will fuel the creation of innovative products and continuously improve existing offerings. You will collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and the ongoing success of the organization. Job Responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery. Considers and plans for upstream and downstream implications of new product features on the overall product experience. Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers. Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle. Writes the requirements, epics, and user stories to support product development. Required Qualifications, Capabilities, And Skills 3+ years of experience or equivalent expertise in product management or a relevant domain area. Proficient knowledge of the product development life cycle. Experience in product life cycle activities including discovery and requirements definition. Developing knowledge of data analytics and data literacy. Preferred Qualifications, Capabilities, And Skills Preferred experience supporting more than one CCB Operations Function/Line of Business. About Us Chase is a leading financial services firm helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We offer a competitive total rewards package that includes a base salary, commission‑based pay, discretionary incentive compensation, and a range of benefits and programs such as comprehensive health care coverage, on‑site health and wellness centers, retirement savings plans, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. Chase is an equal‑opportunity employer. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth and host the most‑used digital solutions, while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Using the latest technology, they deliver industry‑leading capabilities that allow clients and customers to do business more easily and conveniently. They also drive growth by refining technology‑driven customer and client experiences that put users first and provide an unparalleled experience. #J-18808-Ljbffr JPMorganChase