QuickLane Service Advisor

Quick Lane Service AdvisorThe Quick Lane Service Advisor is responsible for the daily operations of the Quick Lane. They assist customers with requests for repairs and for maintenance service.Essential DutiesManage the daily operations of the Quick LaneSupervise work of all lube techniciansGreets all customers promptly; provides timely professional serviceProvides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concernsEstablish job assignments with related functions for each employeeCommunicates with customer about status of workCoordinates activities to ensure repair work is fixed right the first time and completed on timeUse quality control procedures designed to monitor quality of work and take corrective action where standards are not metMeets or exceeds goals for add-on salesDelivers the right car in perfect condition, every timeIdentifies repeat customers and treats them accordinglyDocuments repair order changesEliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracyInitiates housekeeping and safety procedures that result in a safe and attractive shop and reception areaTakes credit card payments from customersQualificationsSome automotive/vocational training preferredExperience in an automotive service environment preferredAbility to read and comprehend instructions and informationAbility to operate a motor vehicleValid in-state driver’s license and a good driving recordAbility to use a computerStrong ability to communicate both verbally and in writingProfessional personal appearanceWork well in a team environmentWilling to submit to a pre-employment background check & drug screenBenefits:Competitive compensation based on experienceZeigler University Training ProgramRenowned Guest SpeakersHealth & Wellness PlatformHourlyNon-Exempt