Senior Counter Sales Associate

Job Summary Responsible for assisting with counter sales and customer service. Major Tasks, Responsibilities, and Key Accountabilities Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person. Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions. Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required. Communicates product features, benefits, and warranty policy information to customers. Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems). Upsells by identifying related products, add‑on extensions and making customers aware of product promotions. Ensures merchandise displays are stocked and clean. May perform other duties as assigned. Nature and Scope May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. The course of action is often determined by interpreting procedures and policies and is periodically reviewed by a supervisor or direct customers of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Ability to lift and carry up to 50 pounds, stand for periods of time up to and exceeding 60 minutes, and make repetitive movements such as using a 10‑key or calculator, bending, or squatting. Typically requires overnight travel less than 10% of the time. Education and Experience Technical certification or associate degree may be required in some areas. Generally 5–7 years of experience in a related area of responsibility. Preferred Qualifications Take an active role in building America. We look forward to meeting you. California Pay Range $20.40–$28.10 hourly California law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description. Functional Area: Sales Work Type: On‑Site Recruiter: Leal, Daniella Req ID: WCJR-033958 White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and affirmative action employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. #J-18808-Ljbffr