Concierge

Concierge Position at Belmont Village Senior LivingAs a Concierge at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors, and guests visiting our community. Your primary responsibility as a Concierge is to provide exceptional customer service and hospitality by providing reliable information to those in need, supporting administrative tasks as needed, and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.Your typical responsibilities include:Greeting residents, visitors, and staff warmlyManaging and directing incoming phone calls efficiently and professionallyAddressing inquiries and requests promptly, reliably, and confidentially with empathy and dignityLogging and coordinating distribution of packages as appropriateCollaborating with various departments to promote effective communicationMonitoring community access by ensuring proper use of the kiosk sign-in process and responding to emergency situations according to company policy and procedureScheduling resident transportation, coordinating resident trips, managing event and guest meal reservations, and assisting with event setup as neededRecording maintenance work order requests through an electronic record systemMaintaining an organized workspace to promote efficiency and preserve first appearance impressionsMaking hospitality, customer service, and resident satisfaction your top priorities in every interactionMinimum qualifications include:High School diploma or equivalentProven experience with a multi-line phone system with demonstrated professional phone etiquetteDemonstrated proficiency with MS Office applications to perform job-related tasksAbility to communicate clearly in verbal and written EnglishDemonstrates initiative with advanced critical thinking skillsProven administrative and organizational skill setProfessional, pleasant, and team-oriented attitudeConsistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the communityBelmont Village perks include:Career growth and training programs led by Belmont Village subject matter expertsBV Cares direct employee support program for severe and unexpected hardshipsExclusive discounts and offers from leading retailers and brandsComplimentary unlimited continuing education coursesCelebration of employee milestones and achievementsReferral bonus opportunitiesBelmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.Benefits available include:Medical, dental, vision, mental health, and prescription benefitsPaid Time Off401(k) savings with employer matchShort-term disabilityLong-term disabilityLife insuranceBelmont Village Senior Living is proud to be an Equal Opportunity Employer.