Process Improvement Specialist

Why Black and Veatch?

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. 

Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.  #LI-LP1

The Opportunity

Join the Quality Management team responsible for administering and advancing the Black & Veatch Quality Management System (QMS). This role actively promotes, evaluates, and enhances the effective implementation of QMS processes across the organization.

The Process Improvement Specialist supports continuous improvement initiatives through process development, tool administration, and performance evaluation. This position works collaboratively across teams to drive process maturity and improvements aligned with ISO 9001 principles and quality objectives.

Key Responsibilities

Support process owners with publishing, revising, and improving QMS processes and documentation

Validate cross-functional workflows to ensure effective and efficient process execution

Monitor, analyze, and report performance data to identify trends, risks, and improvement opportunities

Support change management activities related to process, system and tool updates

Develop and deliver training on quality processes, tools, and systems

Administer system tools and support continuous improvement initiatives

Maintain a strong working knowledge of the Quality Management System and related standards

Collaborate with multiple teams and stakeholders simultaneously to support quality and process improvement initiatives

Participate in business process and project-specific improvement efforts in alignment with ISO 9001 principles

Periodic travel may be required

Management Responsibilities

Individual Contributor

Preferred Qualifications

Intermediate proficiency in Microsoft Office tools (e.g., Excel, PowerPoint, Power BI)

Working knowledge of change management concepts and continuous improvement methodologies

Familiarity with ISO 9001 principles and Quality Management Systems

Understanding of performance metrics, data analysis, and reporting techniques

General knowledge of engineering, design, or construction processes

Minimum Qualifications

Bachelor’s degree from an accredited university (technical or business discipline preferred), or equivalent experience (6+ years in quality or related industry)

Strong written and verbal communication skills, with the ability to clearly convey complex information

Demonstrated analytical and problem-solving skills, with strong attention to detail

Ability to interpret data, including trends and performance metrics

Proven ability to work independently and collaboratively, delivering results with minimal supervision

Self-starter with the ability to manage multiple priorities and meet deadlines

Certifications

Training or certification in Quality Management Systems (QMS), including ISO 9001:2015

Additional process improvement or quality certifications (e.g., Lean, Six Sigma) are a plus

Work Environment/Physical Demands

Normal office environment; may include heavy industrial construction exposure. Occasional physical work conditions: Capable of walking 5 miles and climbing stairs to 300 foot height; walk, climb stairs, ladders, move in/out of vehicles; lift or move up to 25 pounds; supplier or construction site environment has frequent exposure to vibration and loud noise, and occasional exposure to airborne particles, toxic or caustic chemicals, slippery uneven walking surfaces, and risk of electrical shock.