Shift Manager - Security

Responsibilities:

• Directs and oversees the performance of the Security Officers
• Ensures that all Security staff provides exceptional customer service
• Ensures that proper staffing coverage is present as needed, particularly during peak hours and other critical times.
• Ensures that all officers assigned are present and facility is under control.
• Manages and participates in the daily drop pick up, and the armored car detail
• Responds to activity requiring security assistance or attention and directs staff as needed on a situational basis.
• Responds to emergency or volatile situations and directs staff accordingly.
• Testifies for Bally’s Dover, at any criminal or civil proceeding as directed.
• Evaluates upon sight, and responds appropriately to persons requiring first aid or CPR.
• Interviews, selects, hire and retain superior employees.
• Coached and counsels subordinate employees
• Oversees and ensures the timely completion of employee evaluations.
• Conducts training with subordinates, both formally and informally.
• Issues discipline and terminate employees as appropriate.
• Rewards and recognizes superior performers.
• Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks.
• Manages departmental budget, maximizing revenue and controlling expenses as appropriate
• Manages payroll and labor costs
• Maintains relevant records and oversees the maintenance of records as appropriate for the department
• Develops and implements strategic goals, objectives and business plans for the department
• Ensures compliance with relevant laws and regulations as well as company policies and procedures
• Maintains up-to-date knowledge of industry and competition
• Ensures effective communication within the department and company
• Establishes and implements customer service standards
• Holds subordinates accountable for established performance expectations
• Motivates and develops staff; provides advice and guidance as appropriate
• Oversees and ensures that employees work safely and follow all safety rules.
• Performs other duties as assigned

Work Environment:

• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

• $45,500.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.