Client Delivery Manager

Company Description

DataBP is a fast-growing SaaS company that simplifies how financial market data businesses run. Exchanges, index providers, trading platforms and data vendors use our platform to manage data licensing, usage reporting, pricing, billing and customer management in one place, so they can operate more efficiently, stay compliant and grow revenue. Around 20 of the world’s largest exchange groups and index providers run on DataBP.

Role Description

This is a full-time remote role for a senior Client Delivery Manager based in the United States, with regular travel to clients. You will own delivery for a portfolio of Americas clients that includes some of the largest exchanges in the world, throughout the client lifecycle: the implementation that brings them live, and the continuous stream of enhancements, reports, change requests and training that follows. You will be the client’s primary delivery counterpart and the person they trust to tell them where things stand.

This is a client-facing delivery role, not an engineering role and not a hand-it-over project management role. You translate what the client’s business needs into what our teams configure and build, run that work through a structured governance model, and hold both the client and DataBP to what was agreed. Our clients are senior, demanding, and expect us to lead them. You will have the structure and the standing to do that in front of their executives and their advisors.

• Own delivery for assigned Americas clients, including major exchanges, index providers and data vendors, from implementation through steady state
• Carry the scope agreed in the contract and statement of work into the implementation plan, so both sides work from one definition of what is being delivered
• Run discovery to understand clients’ market data policies, licensing models, data products and business objectives, and verify requirements against the statement of work
• Advise clients on best practice for data licensing, entitlements, usage reporting, audits and billing, and steer them toward the outcome they need rather than the request they first made
• Build delivery plans with milestones, dependencies and named owners on both sides; prioritize and track configuration and development work in Jira
• Set up and chair the project steering committee with the client’s business sponsor from kickoff: status against plan and budget, risk register, change requests and decisions, on a fixed cadence
• Run workstreams with named leads on each side, keep the RAID log live, and report status, risks and budget burn in a format the client’s sponsor can read in five minutes
• Manage scope, timeline and budget against the statement of work; recognize out-of-scope requests, price them and take them through change control to the sponsor’s decision
• Coordinate release planning, UAT, training and go-live for new implementations and ongoing change, including clients with formal release approval and regression requirements
• After go-live, run the client’s change backlog with the same discipline through a standing monthly delivery review
• Coordinate solution architects, implementation specialists, business analysts, QA and engineering without direct line management; escalate blockers with a proposed resolution
• Produce the go-live handover pack for Account Management (commercial ownership) and Client Services (production support), while keeping delivery ownership of the client yourself

Required Qualifications

• 5+ years in client delivery, professional services, implementation consulting or engagement management for enterprise software, with financial market infrastructure clients strongly preferred
• Proven experience owning enterprise client engagements end to end, from discovery through delivery and into steady-state ownership of the relationship
• Experience chairing senior client governance forums and engaging business sponsors as a peer, including in situations where the client has brought in third-party advisors
• Comfortable with the commercial side of delivery: statements of work, effort estimates, milestone billing and change control
• Experience coordinating technical teams without direct line management, and holding several enterprise clients and competing priorities at once without dropping detail
• Strong requirements-gathering, planning and written reporting skills; fluent with Jira and Confluence
• Assertive, organized, and willing to have the hard conversation about scope or timeline early rather than the much worse one later
• Authorized to work in the United States without sponsorship; able to work US Eastern hours

Preferred Qualifications

• Market data administration experience, on either the provider or the consumer side
• Experience with major exchanges, index providers and vendors such as CME, Nasdaq, Cboe, ICE, S&P Global, LSEG, Bloomberg or FactSet
• Knowledge of market data licensing, exchange agreements, redistribution rights, entitlements (for example DACS or EMRS) and usage or audit reporting
• Experience with formal software delivery controls at a regulated client: release approval, regression evidence, UAT sign-off
• PMO or delivery practice background at a software vendor serving financial institutions

We’re looking for someone self-motivated who is comfortable working independently and taking ownership of their deliveries.