Lead Customer Advocacy & Resolution
Affirm
Affirm is seeking a Customer Advocacy Lead to oversee a team of Customer Advocacy Associates in Charlotte, North Carolina. This role focuses on resolving complex customer complaints and enhancing the customer experience through proactive initiatives and cross-functional collaboration. The ideal candidate will possess deep service expertise, strong leadership skills, and a commitment to customer-centric solutions. You will manage quality assurance operations while driving continuous improvement across the complaints ecosystem. #J-18808-Ljbffr Affirm
Vacancy posted 1 day ago
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