Shared Services Operations Specialist

Overview of Position:

The Shared Services Operations Specialist is responsible for processing and researching loan items to include processing checks and performing monetary transactions. Also responsible for corresponding with customers, clients and agents via phone and email.

This role requires you to go into the Florence, SC office at: 1323 Celebration Blvd, Florence, SC 29501

Primary duties of Shared Services Positions include:

• Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis or research.

• May perform monetary functional transactions such as posting deposits to client servicing system, processing premium payments, updating insurance data, balancing and sending wire disbursements, or transmitting stop pay requests directly to financial institution bank accounts.

• Responsible for performing analysis on and resolving issues related to disbursements through review of system transactions, checks, reports, phone or written inquiries.

• Uses computerized system for tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer.

• May work in multi-functional areas with multiple clients.

Shared Services Department - SMBR/Check Recon

• Provides high level of accuracy in disbursement review and processing.

• Provides high level of accuracy in check handling.

• Maintain secure check handling environment.

• 2 years of experience data entry / document processing

• Experience or knowledge of banking, financial or mortgage industry preferred.

Basic Qualifications Required - Experience, Skills, and Knowledge

• High School diploma or GED

• 1-year basic data entry experience

Preferred Experience, Skills, and Knowledge

• 1 year experience in customer service

• Proficient with MS Excel

• Cash handling experience preferred (Check Recon/SMBR)

• 2-year college degree

• Good verbal/written communication skills

• Solid work quality, accuracy and proficiency

• Sound analytical skills

• Solid internal and external communication skills

• General system application and processing knowledge

• Solid customer service skills

• Ability to adapt well to change.

This role requires you to go into the Florence, SC office at: 1323 Celebration Blvd, Florence, SC 29501

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.