Senior Application Support Engineer (Legal Technology)

Senior Application Engineer (Legal Technology)

Salary: $135k-$170k + bonus

Available in the following locations:

Dallas, TX / Austin, TX / Chicago, IL / Philadelphia, PA / Miami, FL / NYC, NY / Boston, MA / DC area / Nashville, TN / Los Angeles, CA / Salt Lake City, UT / Houston, TX

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor’s degree or equivalent practical experience
• 6+ years of experience in advanced application support, configuration, or innovation focused technical roles
• Strong expertise with e discovery and litigation technology platforms (e.g., Relativity Server/One, Reveal, BrainSpace)
• Experience working with emerging AI and automation technologies
• Solid understanding of application and data integrations, including APIs, ETL, and data pipelines
• Hands on experience with Microsoft SQL, Linux environments, REST APIs, and PowerShell scripting

Responsibilities

• Configure and optimize legal and litigation technology solutions to meet advanced firm requirements
• Lead the integration of cloud and on premises data sources into SaaS platforms
• Serve as a senior escalation point, providing Level 3 application support and resolving complex Level 2 issues
• Partner with vendors to ensure alignment with firm standards, best practices, and efficiency goals
• Manage system upgrades, conversions, and enhancements in coordination with non-IT business partners
• Ensure all applications comply with security, governance, and compliance standards
• Create and maintain detailed technical documentation covering configurations, integrations, and troubleshooting
• Act as a subject matter expert for technology initiatives within Litigation Practice Delivery
• Provide operational support, including participation in a shared-on call rotation